Ratings based on 146 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Checkin was disaster. Nobody at front desk
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Robert,Thank you for your review. However, it is difficult to agree with you. According to the information we provide on Expedia's portals, we don't provide on-site services such as front-office. The hotel day starts at 3 pm and ends at 11 am. On the day of arrival, you will receive check-in instructions and access codes when the room is ready. Our aparthotel operates on a self-check-in 24/7 basis.Regards,
by A verified traveler
Posted 7 Jul 2024
Everything was good!
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Oleksandr, Thank you very much for your review and feedback on our services. We hope you will choose our hotel again in the future when you revisit Krakow.Regards,
by A verified traveler
Posted 24 May 2024
Perfect for 1-2 nights. Close to the train and bus stations, easy check in, clear instructions, good communication,plenty of shops,cafes etc. around. My room wasn't very spacious but well equipped.
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Anna, On behalf of myself and the entire team, I would like to thank you for your very kind review and appreciation of our hard work.We hope you will choose our hotel again in the future when you revisit Krakow.Regards,
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Nicole, Thank you very much for your review and feedback on our services. We hope you will choose our hotel again in the future when you revisit Krakow.Regards,
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Jaideep. Thank you for your feedback. We apologize that our services didn't meet your expectations. We invite you again to give us another chance to make a better impression.Regards,
by A verified traveler
Posted 12 Apr 2024
Excellent and convenient location near the train station, galleria and Old Town ! Very nice variety of dining options. Thanks for the great hospitality!
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Gregory! On behalf of myself and the entire team, I would like to thank you for your very kind review and appreciation of our hard work. We hope you will choose our hotel again in the future when you revisit Krakow. Regards,
by A verified traveler
Posted 6 Apr 2024
Long flight of stairs to get to 3rd floor with heavy lagage.No elevetor
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Michael,Thank you for your review and feedback on our services. We are constantly working to improve our standards and develop our facilities. We hope to have an elevator installed soon. We look forward to welcoming you back to our hotel when you visit Krakow again.Regards,
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Rhys, Thank you very much for your review and feedback on our services. We hope you will choose our hotel again in the future when you revisit Krakow.Regards,
by A verified traveler
Best place near the train station
Posted 15 Dec 2023 on HotelsThe apartment was much bigger and better than I expected. Pictures somehow don't mirror how big the property is.
Full size refrigerator and oven, a lot of utensils, washing machine and even capsules for it - I found everything.
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Anna, On behalf of myself and the entire team, I would like to thank you for your very kind review and appreciation of our hard work. We hope you will choose our hotel again in the future when you revisit Krakow.Regards,
by A verified traveler
Posted 18 Jan 2023
The property was clean, spacious and warm. The bed was super comfortable. Perfect location with a 15 min walk into the old town and ten mins away from a supermarket. Tram stops nearby, though Krakow is very walkable so we never used transport. Property manager really helpful and allowed us to store our luggage due to having an evening flight on our last day. Definitely recommend.
Comment from Hotel Management
9 Oct 2024 by Aparthotel Manager, Hotel Management
Dear Julie Anne,Thank you for your review and feedback on our services. I'm glad you enjoyed our proximity to the Old Town. Our location next to the Main Railway and Bus Stations provides easy access to many places via tram and bus networks. Additionally, we are close to the Galeria Krakowska Shopping Center, offering fashion for every season and Opera Krakowska. There are two nearby grocery stores, with one of them, Carrefour Express, open 24 hours a day, and restaurants.Thank you for appreciating the spaciousness, comfort, and warmth of the apartment. Our apartments are heated by the city heating network, ensuring you won't freeze in winter and always have hot running water in the tap.I am glad that you valued our service and that the option to leave your luggage until late in the evening brought you joy.We look forward to welcoming you back to our hotel when you visit Krakow again in the future.Regards,
