Ratings based on 682 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Good value for money, great location for Jewish quarter, main square and train station, decor a little tired but a cheap place to stay and everything you need, plenty of hot water, clean room, tea and coffee, fridge, comfy bed and 24 hour front desk. A bit of noise from outside and from other rooms and the corridor but only because it’s an older building. The area outside looks a bit rundown but it really is a good location for exploring an interesting city.
by A verified traveler
Posted 23 Dec 2023 on Ebookers
Super noicy. Staff at check-in desk don't seem to bother to be quite at night. Couldn't sleep even with earplugs as every 15 minutes someone passes the desk and they exchange a loud conversation with stuff. Im talking about night time.
by A verified traveler
Cheap with great staff.
Posted 3 Oct 2022 on HotelsVery tored looking room. Dated. Poor wifi. Tv only in Polish. Uncomfortable bed. 1 pillow each. Hairdryer didnt work. Fridge didnt work
Comment from Hotel Management
5 Oct 2022 by Larysa Rybiantseva | Front Office Manager, Hotel Management
Dear Marc, thank you for choosing us for your stay in Kraków and your review. It is nice to hear you rated our staff so high. We would like to apologize for all inconveniences regarding your room. We will take into consideration what you wrote and improve a standard of this room. Best regards,
by A verified traveler
Not happy at all.
Posted 1 Sep 2022 on HotelsDirty hotel, needs refreshing and painting. H&S is non existent, to many extension leads, cables on staircase. Over 5 days our room has not been clean at all, towels not changed. I was asked to pay on arrival, usually I pay at the end. Overal 2 out of 10.
Comment from Hotel Management
23 Sep 2022 by Larysa Rybiantseva | Front Office Manager, Hotel Management
Dear Cesary,thank you for sharing us your opinion about your stay. We are really sorry we did not fulfill your expectations. We understand that paying upfront could be uncomfortable, but according to our policy we always ask our Guests to pay on check in. Cleaning in our property is on request, but it’s free of charge and our reception is open around the clock, so we are always available to receive cleaning requests. We will take into consideration what you wrote about refreshing and painting and improve a standard of our property. We hope that despite all inconveniences you had a good time in Kraków.Best regards,
by A verified traveler from Malta
Posted 19 Jun 2020
Room was spacious, breakfast was good and all-in all a value for money! Besides that the hotel is close to a lot of train stops (which in Google Maps it doesn't seem to show). Something which I have to mention is that once I forgot my bag with my wallet in the breakfast area and the reception kindly kept this for me so I really have to thank them! You won't be disappointed.
by A verified traveler
Posted 4 Jan 2020 on Hotels
by A verified traveler
Ok for
Posted 30 Dec 2019 on Hotelsby A verified traveler
Posted 30 Dec 2019 on Ebookers
Good location. Parking night be a problem since this property doesn’t have a parking lot. Otherwise nice stay for reasonable money.
by A verified traveler from Birmingham
Posted 23 Nov 2019
Yes, it's an older properly. Outside looks are deceiving. We had an extremely comfortable stay, the rooms were warm, shower great, staff were welcoming and helpful. Location is fab! It was what we needed just to rest after days of exploring. Would definitely stay here again and recommend.
by A verified traveler
Would highly recommend
Posted 11 Nov 2019 on HotelsStaff were very pleasant and hospitable. The room was clean and comfortable. The location of the hotel was perfectly placed for walking distance to both the city centre and the Jewish quarter.
