Ratings based on 192 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2024
We liked the convenient location of this hotel and the pleasantness of its staff. The housekeeping was very efficient.
Comment from Hotel Management
2 Jul 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Catherine,Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location and found our staff pleasant and efficient. We appreciate your feedback and hope to welcome you back soon!Best regards,Paweł MarzecGeneral Manager
by A verified traveler
Posted 23 Jun 2024
What happened is that the air conditioner was extremely hot, that is the only negative part of the review. Aside from that everything was excellent but you need to have COLD AIR CONDITIONERS. Thanks
Comment from Hotel Management
1 Jul 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Emanuel,Thank you for your valuable feedback. We're delighted to hear that you found everything excellent during your stay, except for the issue with the air conditioner. We apologize for the inconvenience caused by the heating. Rest assured, we will address this issue promptly to ensure our air conditioners provide the necessary cooling for a comfortable stay.We appreciate your understanding and hope to welcome you back for an even more pleasant experience in the future. Thank you for bringing this to our attention.Best regards,Paweł MarzecGeneral Manager
by A verified traveler
Posted 6 Jun 2024
Everything was perfect
Comment from Hotel Management
13 Jun 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Robin,hank you for your positive feedback! We're thrilled to hear that everything was perfect during your stay. We look forward to welcoming you back in the future. If there's anything we can do to make your next visit even better, please let us know!Best regards,Paweł MarzecGeneral Manager
by A verified traveler
Posted 29 May 2024
We loved the hotel and the staff. The room was lovely and the breakfast very good. The only problem was the initial lack of a bathtub mat. The bathtub surface was very slick and the first day I slipped getting out and hit my head very hard. Fortunately I only got a large bump and no concussion, but it was still a dangerous situation. We requested a mat and got one within a few hours, so there were no further problems. Still, future guests should make sure they have a mat before they attempt to shower .
Comment from Hotel Management
3 Jun 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Jeane,Thank you for your valuable feedback. We're delighted to hear that you loved the hotel, the staff, and found the room and breakfast very good.We deeply apologize for the initial lack of a bathtub mat and the dangerous situation it caused. Your safety is our top priority, and we're relieved that you were not seriously injured. We appreciate your suggestion and will ensure that bathtub mats are provided in all rooms to prevent such incidents in the future.Thank you for bringing this to our attention and for your understanding. We look forward to welcoming you back and providing you with an even better experience. If there's anything else we can do to enhance your stay, please let us know.Best regards,Paweł MarzecGeneral Manager
by A verified traveler
Posted 20 May 2024
Wonderful hotel and perfect location in Old Town.
Comment from Hotel Management
21 May 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Matt,Thank you for your kind words! We're delighted to hear that you enjoyed our wonderful hotel and found our location in the Old Town to be perfect. We look forward to welcoming you back for another great stay in the future! If there's anything we can do to make your next visit even better, please let us know.Best regards,Paweł Marzec
by A verified traveler from Kirkland
Posted 7 May 2024
Comment from Hotel Management
3 Jun 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you had a great experience. We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please let us know.Best regards,Paweł MarzecGeneral Manager
by A verified traveler from wareham
Posted 4 May 2024
The hotel decor, the spacious rooms.the staff and very good breakfast.
Comment from Hotel Management
7 May 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Elie,We're thrilled to hear that you enjoyed various aspects of your stay with us! Our hotel takes great pride in offering a pleasant atmosphere with carefully curated decor, spacious rooms for our guests' comfort, and a dedicated staff to ensure a memorable experience. It's fantastic to know that you also appreciated our delicious breakfast offerings. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,Paweł MarzecGeneral Manager
by A verified traveler
Posted 18 Apr 2024
All great
Comment from Hotel Management
21 Apr 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Mark,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Paweł MarzecGeneral Manager
by A verified traveler
Posted 15 Apr 2024
The location of Hotel Francuski is brilliant, in the heart of the Old Town few minutes walk to the market place,Mariacki Cathedral, Market Hall and surrounded by lots of restaurants yet quiet. The staff was super helpful, we were confused how to get to the overnight parking and one of tge employees drove with my husband to help out. We loved the decor and the unique style. The breakfast was delicious and worth every penny.
Comment from Hotel Management
16 Apr 2024 by Wiktoria Morawska Assistant Front Office Manager, Hotel Management
Dear Anna,Thank you ever so much for your lovely feedback! We're absolutely delighted that your experience at Hotel Francuski was such a joy. Our prime spot in the heart of Krakow's Old Town truly sets the stage for an unforgettable stay, surrounded by the city's vibrant charm. Hearing that our team went the extra mile to ensure your comfort warms our hearts, and we'll be sure to share your kind words with them. We can't wait to have the pleasure of welcoming you back to Hotel Francuski for another memorable visit soon!
by A verified traveler
Francuski Hotel stay
Posted 22 Mar 2024 on HotelsThe hotel was clean, the staff were amazing, so helpful and the hotel is very central. Couldn't have asked for more.
Comment from Hotel Management
6 Apr 2024 by Paweł Marzec - General Manager, Hotel Management
Dear Carol,Thank you very much for your positive feedback! We're delighted to hear that you found our hotel to be clean, our staff amazing and helpful, and our location central. Providing exceptional experiences for our guests is always our top priority, so we're thrilled that we could contribute to your enjoyable stay. We hope to have the pleasure of welcoming you back to our hotel in the future!Best regards,Paweł MarzecGeneral Manager
