Ratings based on 33 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Team H12, Hotel Management
Dear Guest ,thank you for finding the time to leave your opinion. We are delighted that you enjoyed your stay with us.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by H12 Team, Hotel Management
Dear , thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay at our hotel.
by A verified traveler from Wantage
Posted 19 Oct 2024
Very good position excellent staff the only downside was if you opened the windows on the street side there was people all night making noise
Comment from Hotel Management
21 Oct 2024 by The H12 team, Hotel Management
Thank you for taking the time to leave your feedback. We are delighted that you enjoyed your stay at our Hotel. Our staff takes great care to ensure that our guests leave our Hotel with fond memories. We are sorry to hear about the noise at night, but it is out of our control in the centre of vibrant Krakow. We hope to be able to host you again! Best regards The H12 team
by A verified traveler
Posted 6 Sep 2024
This was the nicest hotel breakfast I’ve ever had in my life. There was even champagne for the mimosas. The staff was excellent.
Comment from Hotel Management
6 Sep 2024 by H12 Team, Hotel Management
Dear Peter,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our breakfast, and it’s fantastic to know that the champagne made it even more special. Our team always strives to provide the best experience for our guests, and we’re thrilled you found the service excellent. We look forward to welcoming you back soon!
by A verified traveler
Excellent location
Posted 26 Aug 2024 on HotelsExcellent location , very comfortable beds
Comment from Hotel Management
2 Sep 2024 by H12 Team, Hotel Management
Dear Irina,it was our pleasure to have you as our Guest. Feel welcome!
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by H12 Team, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 12 Aug 2024
Wonderful boutique hotel with 20 rooms in an excellent part of the city located near all the restaurants in the world - staff provided extra pillows and arranged a staff driver to take us to the airport at 4:30 - very helpful
Comment from Hotel Management
13 Aug 2024 by H12 Team, Hotel Management
Dear Phillip,it was our pleasure to have you as our guest! Greatest reward for us will be your return visit. Feel welcome!
by A verified traveler
Posted 26 Jun 2024
Great location in Old town and convenient to the train station also.
Comment from Hotel Management
26 Jun 2024 by H12 Team, Hotel Management
Dear Christy,Thank you for visiting our Hotel and we hope to host you again!
by A verified traveler
Wonderful End to Our Vacation
Posted 20 Jun 2024 on HotelsWe stayed at Hotel H12 for 4 nights at the end of our trip, which was wonderful. The location was very convenient. The hotel was clean, bright, and comfortable. The staff was very helpful and friendly. Breakfast was amazing. I would recommend this hotel and stay here again!
Comment from Hotel Management
26 Jun 2024 by H12 Team, Hotel Management
Dear Kathryn,Thank you for your feedback! We're delighted to hear you enjoyed your stay at Hotel H12. It's great to know our location, cleanliness, comfort, and staff met your expectations. We're glad you loved the breakfast too. We look forward to welcoming you back!
by A verified traveler
Lovely hotel in the heard of Old Town
Posted 5 Jun 2024 on HotelsBeautiful hotel located in Old Town Krakow. The rooms were modern and clean, breakfast was most than I expected and they conveniently allowed me to store my luggage while I toured around the city.
Comment from Hotel Management
5 Jun 2024 by H12 Team, Hotel Management
Dear Scott.it was our pleasure to have you as our guest! Feel welcome!
