Ratings based on 27 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Truly positive surprise
Posted 4 Aug 2024 on HotelsWe stayed for one night on the way to the mountains as it was conveniently located for Wieliczka visit next day.
We were very positively surprised. Firstly, I booked the room just one (instead of 4!) and with no breakfast. I realised an hour before arrival and the lady at reception was extremely helpful and adjusted my booking on the phone (as I booked family room there was no extra charge).
We arrived late at night and there was absolutely no problem to check in. All was quick and smooth.
The breakfast was offering a lot of choice of hot and cold food as well as sweets and fruit. Very nice coffee too, we returned for the second cup to enjoy on the sunny terrace opposite reception later.
In the dining area, we were greeted with a smile and our children were happy to be able to pick all the food they fancied.
On 1st floor there is quite good playroom, where our 4 and 7 year old had plenty of fun before we had to leave.
The family room was very spacious and the bed surprisingly, truly comfortable.
Overall the decor and furnishings are outdated but clean. Bedding and towels were perfectly fine, too. for a 3* hotel we were truly positively surprised.
I believe it is the people who work there that make it also so much better.
Thank you for being accommodating, welcoming and helpful!
by A verified traveler
Posted 27 Jul 2024 on Orbitz
Bardzo uprzejma i miła obsługa hotelowa. Pokoje przestronne i bardzo czyste łazienki. Śniadanie za opłatą ale każdy może wybrać coś dla siebie. Polecam
by A verified traveler
Posted 17 Jul 2024 on Hotels
Nice, well equipped hotel. Has all necessary baby accessories. Could be cleaner though. Not thoroughly vaccumed or cleaned between and under the beds. Furniture is somewhat old and doors squeaky and don't close properly sometimes. Only some rooms have air-con and it is a feature of a 'deluxe' or 'superior ' standard. Breakfast is very good, many options to choose from but a bit overpriced.
by A verified traveler
Posted 20 Jun 2024 on Hotels
Parking is an extra charge
by A verified traveler
Posted 29 May 2024
Clean and very nice staff! Not the most convenient location but both the tram and airport train are accessible via (longer) walk.
by A verified traveler
Posted 23 May 2024
The stuff was very accommodating and nice. Great experience
by A verified traveler
Posted 4 May 2024 on Hotels
Close to Wieliczka Salt mine tours. Away from the hustle of Old krakow
by A verified traveler
Welcoming & Friendly Hotel
Posted 25 Mar 2024 on HotelsSuch a lovely welcome from the reception staff. Very helpful and friendly at every opportunity. There was even a personal note left in my room making sure that I ask for help at any time. Fabulous food both at breakfast and served in the restaurant. I would definitely recommend a stay here.
by A verified traveler
Posted 25 Jun 2023
A little further out of Krakow downtown than we’d hoped for.
by A verified traveler
Posted 14 Aug 2022 on Hotels
