Ratings based on 823 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The hotel was very central and there was restaurants and shops nearby
The hotel in general was clean as a whole but the rooms were clean to look at but very dusty and didn’t look to be as clean or polished if you look further into the room
Comment from Hotel Management
21 Nov 2024 by Karolina, Hotel Management
Dear SirsThank you for finding time to share opinion about Grand Ascot Hotel. We always try to make our best to make stay comfortable. We are sorry for the inconvenience. We would like to assure you that we pay great attention to cleanliness. And in case of any doubts or comments regarding the room, our staff is always ready to help. if possible, for example, change the room.We hope to host you one day again.With kind regards,Karolina / Acting Reception Shift ManagerGrand Ascot Hotel****
by A verified traveler from Newcastle Upon Tyne
Posted 16 Nov 2024
Clean, nice hotel. Walking distance to main square.
Comment from Hotel Management
20 Nov 2024 by karolina, Hotel Management
Dear Charlotte,Thank you for your kind words following your recent stay with us at Grand Ascot Hotel. We are happy to read that you enjoyed every aspect of your stay.We all look forward to welcoming you back again soon.With kind regards,Karolina / Acting Reception Shift ManagerGrand Ascot Hotel****
by A verified traveler
Posted 8 Oct 2024
Absolutely beautiful hotel..highly recommended
Comment from Hotel Management
8 Oct 2024 by Sławomir, Hotel Management
Dear Christopher, Thank you very much for your kind words and high rating. We are glad you have had a good time with us. With kind regards. We hope that we will welcome you back to Grand Ascot Hotel soon! With kind regards, Sławomir/ Reception/ Grand Ascot Hotel
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Sławomir, Hotel Management
Dear Kayley, Thank you very much for high rating. We hope that we will have the pleasure of welcoming you back to Grand Ascot soon! With kind regards, Sławomir/ Rececption/ Grand Ascot Hotel
by A verified traveler
Posted 13 Sep 2024
Very nice hotel in an excellent location. Staff very helpful. It didn’t have a very nice view from my room, just a wall.
Only two problems - asked if I could have decaffeinated coffee or tea in my room and they said it wasn’t available. Secondly Breakfast items weren’t refilled and buffet area was very crowded.
Comment from Hotel Management
13 Sep 2024 by Sławomir, Hotel Management
Dear Lorraine, Thank you very much for your kind words. It’s a pleasure for us to know that our guests are satisfied with our services and the work of our staff. We will take into consideration your remarks in order to make our services better. With kind regards, Sławomir/ Reception/ Grand Ascot Hotel
by A verified traveler
Posted 6 Sep 2024
A very friendly boutique hotel with first class breakfast
Comment from Hotel Management
9 Sep 2024 by Sławomir, Hotel Management
Dear Yau, Thank you for such warm words and high rating. Guest satisfaction is our main goal at Ascot Hotel and it is rewarding to learn that it has been achieved on this occasion. With kind regards, Sławomir/ Reception/ Grand Ascot Hotel
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
20 Aug 2024 by karolina, Hotel Management
Dear David,Thank you for your 5 star review :)We hope that we will have pleasure to welcoming you back again.With kind regards,Karolina / Acting Reception Shift ManagerGrand Ascot Hotel****
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by karolina, Hotel Management
Dear Marie, Thank you for such a high rating of Grand Ascot Hotel 4*.It is a great joy for us when our guests are satisfied and the hotel has met their expectations.We look forward to welcome you back again soon!With kind regards,Karolina / Acting Reception Shift ManagerGrand Ascot Hotel****
by A verified traveler
Posted 11 Aug 2024 on Hotels
Great stay! Very clean. Amazing breakfast options.
Comment from Hotel Management
15 Aug 2024 by karolina, Hotel Management
Dear Michal,Thank you for your kind feedback.We are glad you have had a good time with us.We hope that we will welcome you back to Grand Ascot Hotel again!With kind regards,Karolina / Acting Reception Shift ManagerGrand Ascot Hotel****
by A verified traveler
Posted 5 Aug 2024
Friendly staff, good location
Comment from Hotel Management
6 Aug 2024 by karolina, Hotel Management
Dear John,Thank you for your kind feedback.We are glad you have had a good time with us.We hope that we will welcome you back to Grand Ascot Hotel soon!With kind regards,Karolina / Acting Reception Shift ManagerGrand Ascot Hotel****
