Ratings based on 311 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 28 Nov 2024
The location was excellent .
Didn’t like the constant bombardment from the company about arrival and departure times.
Flat was in a block which was security monitored and getting food deliveries was difficult .
Discovered an insect on my pillow on the last night of our stay .
Comment from Hotel Management
9 Dec 2024 by Fragola Apartments, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the excellent location of the apartment. However, we’re truly sorry that certain aspects of your stay did not meet your expectations.We apologize if our communication regarding arrival and departure times felt excessive – we aim to provide helpful and clear information, but we’ll review our approach to ensure it doesn’t feel overwhelming. Additionally, we regret any inconvenience caused by the building’s security measures when arranging food deliveries.Regarding the issue you encountered on your last night, we take matters like this very seriously. Our housekeeping team maintains strict cleaning standards, and we will thoroughly investigate and address this immediately to prevent it from happening again.We appreciate your honest feedback, as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,
by A verified traveler from Corsicana
Posted 22 Nov 2024
Very comfortable, quiet location close to old town and Galeria. Highly recommend!
Comment from Hotel Management
9 Dec 2024 by Fragola Apartments, Hotel Management
Dear Guest,Thank you for your lovely review! We’re so pleased to hear that you found the apartment comfortable and appreciated the quiet yet convenient location near the Old Town and Galeria. Your recommendation means a lot to us, and we hope to host you again in the future!Warm regards,
by A verified traveler
Posted 8 Nov 2024
The property was very clean & quiet, walkable to most things! Only down side was need to include the heating & rubbish information in the welcome guide.
Comment from Hotel Management
12 Nov 2024 by Kyrylo, Hotel Management
Thank you for your feedback. We appreciate your kind words about the property and will take your suggestions into account for future stays.
by A verified traveler
Posted 29 Oct 2024
Great location, very near the main square with lots of
Amentiies. Very close to Bunny cafe and local little shops nearby. Spacious apartment with dishwasher, fridge, toaster, kettle, washing machine etc.. everything you need for a short break! Staff very helpful, the reception was in a different building to our apartment but apartment was close so didn’t cause any problems. Krakow is beautiful 💕
Comment from Hotel Management
30 Oct 2024 by Fragola Apartments, Hotel Management
Dear Guest,Thank you for sharing a great review about your stay in our apartment. We are glad to know that you thoroughly enjoyed your stay with us. On behalf of our team we would like to thank you for your kind comments about the staff.We would be delighted to welcome you back in the near future.Kind Regards,
by A verified traveler
Posted 29 Oct 2024
I enjoyed my time at this location. It did what I needed it to do.
Comment from Hotel Management
29 Oct 2024 by Fragola Apartments, Hotel Management
Dear Guest, Thank you for taking the time to leave your thoughts regarding your recent stay. It was certainly a pleasure to have you with us.Best regards,
by A verified traveler
Posted 4 Oct 2024
Lovely, clean, close to market
Comment from Hotel Management
4 Oct 2024 by Fragola Apartments, Hotel Management
Dear Justyna, Thank you for your kind words and high rating. We are really happy you thoroughly enjoyed your stay! We're hoping to host you again soon. Best wishes,
by A verified traveler
Posted 2 Oct 2024
Nice place with a comfy bed and a great location. Enjoyed staying here for 4 nights and would book again.
Comment from Hotel Management
3 Oct 2024 by Fragola Apartments., Hotel Management
Dear Guest, Thank you for taking the time to leave your thoughts regarding your recent stay. It was certainly a pleasure to have you with us.Best regards,
by A verified traveler
Posted 28 Sep 2024
The Fragola Apartment was very conveniently located near the Krakow Old Town Square and most of the places we wanted to see and visit. It was clean and comfortable and easy to access with the key codes that were delivered in a timely manner. The sofa makes out into a bed, but there were no linens for it.
Comment from Hotel Management
28 Sep 2024 by Fragola Apartments., Hotel Management
Dear David, Thank you for taking the time to leave your thoughts regarding your recent stay. It was certainly a pleasure to have you with us.Best regards,
by A verified traveler
Posted 25 Sep 2024
Despite being in the middle of the main tourist area, lovely and quiet. Location could not have been any better. Lovely little place to call home when you're in Kraków.
Comment from Hotel Management
28 Sep 2024 by Fragola Apartments, Hotel Management
Dear Craig, Hosting you in our city was a very nice experience and we hope you will choose us again if you plan a trip to Krakow. It was a pleasure to meet you and we wish every host to have such friendly guests. Best regards,
