Ratings based on 341 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Clean, convenient
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
Don’t waste your money on Emaus apartments
Posted 5 Aug 2024 on HotelsWhen we got to the apartment around 3pm, we found the apartment completely messy. There were two holes in the walls, the toilet wasn’t cleaned after the previous guests, the couch had a huge stain on it and there was no clean cups at all. When I talked to the receptionist I was told that after 2pm nothing can be done about the mess and I can take it or leave it. I asked to be put in touch with manager I was informed that the manager wasn’t going to be around for a couple of days but they would get in touch with me the next days. This was on a Wednesday at 3pm. Nobody contacted us throughout our stay. Upon check out I mentioned that I never got a response from the manager but the receptionist just gave me a quick glance and smiled. Great customer service!!! Wouldn’t return there.
by A verified traveler
Posted 31 Jul 2024
by A verified traveler
Posted 10 Jun 2024
It is ok to stay for a night. The place is quiet, żabka store is near, so you can get some food even on Sunday. It takes around 25 min. to get to the airport. One thing I didn't like is that shower condition is not very good. And after simply taking shower the water leaked into the corridor and even the toilet next to the shower. Other than that, everything was ok.
by A verified traveler
Posted 15 Mar 2024
This is our third stay with Emaus. We loved our stays so much that we decided to keep using them as our place to stay. When we came back from our walk, I noticed the dishwasher was on. I thought maybe I had accidentally switched it out while leaning against the counter making drinks. I switched it off, and my son said to me, "There are all dirty plates inside there," so I opened it, and to my shock, yep, there were filthy plates inside. We were up at 3 am to travel to Poland, and after catching a 6 am flight with a 3-hour stopover, we headed to Poland and made our way to our fav apartment. I really was worried that maybe the room hadn't been properly cleaned, but I don't think that's the case because after tinkering to try and get the dishwasher to work, I believe that it is just broken, but then again, I never use them as back home we just hand wash things in the sink. I do the same here. So unfortunately, the dirty cutlery has to stay in the dishwasher as we can't put them away dirty. I'm not hand cleaning things that aren't used by me. A room check should have spotted these. We still value our stays but I just wanted to mention this so you are aware that used plates were inside the dishwasher from previous guests.
Comment from Hotel Management
22 Mar 2024 by Beata Kula, Hotel Management
Thank you for your opinion.Our apologies for the diswasher. We will make more attenstion to double check that in the future. Kind Regards Emaus Apartments Team
by A verified traveler
Posted 19 Feb 2024
The staff were incredibly kind, friendly, and welcoming! The rooms were a bit older than expected, with older mattresses and some worn cabinetry in the bathroom. Noise also traveled very easily from the nearby rooms and from the hallway and staircase. Very walkable to all the main sights in Krakow!
Comment from Hotel Management
19 Feb 2024 by Beata Kula, Hotel Management
Thank you very much for your opinion . Kind Regrads Emaus Apartments Team
by A verified traveler
Posted 20 Jan 2024
I love them and will keep using them for all of my trips to Poland as they are always so consistent
Comment from Hotel Management
18 Feb 2024 by Beata Kula, Hotel Management
Thank you and you are really Wellcome to come again . Kind Regards Emaus Apartment Team
by A verified traveler
Posted 14 Jan 2024
Great accommodation with great people. I fell in love with Poland and will be coming back soon - thank you for everything ❤️
Comment from Hotel Management
18 Feb 2024 by Beata Kula, Hotel Management
Thank you and you are really Wellcome to come again . Kind Regards Emaus Apartment Team
by A verified traveler
Posted 8 Jan 2024 on Hotels
Clean and very spacious apartment excellent price very good value. Convenient to Krakow centre
Comment from Hotel Management
9 Jan 2024 by Beata Kula, Hotel Management
Thank you very much .Kind Regards EMAUS Apartments Reception
