Ratings based on 74 Verified Reviews
4.9 Room cleanliness
4.5 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Beautiful apartment with all amenities. Great breakfast. Great service from staff. Stayed for 6 nights. Will be back. In misdle old toqn.
Comment from Hotel Management
15 Nov 2024 by Portal House Apartments, Hotel Management
Dear Lynda.Thank you for such a positive feedback about the stay at Portal House Apartments.We appreciate your very nice opinion about our staff, breakfast, services, comfort and equipment of the apartment, as well as our location.We look forward to welcoming you back on your next visit to Krakow.Best reagrds,Portal House Apartments Team
by A verified traveler
Posted 11 Nov 2024
Amazing! A 10min walk to the main train/bus stations and Galeria Krakowska. The main square is minutes away, lots of small grocery stores,bars,and restaurants nearby. The room was clean,cosy,spacious and well equipped. Staff was friendly and professional, breakfast was yummy and varied. I'd definitely come back!
Comment from Hotel Management
15 Nov 2024 by Portal House Apartments, Hotel Management
Dear Anna.Thank you very much for choosing Portal House Apartments for your stay and sharing such a great review with us.We are delighted to hear that your stay with us met your expectations. We appreciate your very kind opinion about our staff, breakfast, comfort and cleanliness of the rooms, as well as our location.We look forward to welcoming you back on your next visit to Krakow.Best regards,Portal House Apartments Team
by A verified traveler
Posted 6 Nov 2024
Situated in a perfect location for sightseeing. Only a 3/4 minute walk to the main square. Apartments were extremely clean & spacious. Breakfast was lovely too. Would highly recommend staying here
Comment from Hotel Management
8 Nov 2024 by Portal House Apartments, Hotel Management
Thank you for sharing your opinion with us. We're delighted to hear that your stay with us met your expectations. It's a grat pleasure for us that you appreciated our location, as well as the breakfast and the cleanliness and comfort of our rooms.We hope to welcome you back to Portal House Apartments during your next visit to Kraków.Best regards,Portal House Apartments Team
by A verified traveler
Posted 4 Nov 2024
We enjoyed this property. Easily accessible by foot and public transport. Close to many attractions. Staff were friendly and helpful. Breakfast was good quality. Highly recommend this hotel.
Comment from Hotel Management
8 Nov 2024 by Portal House Apartments, Hotel Management
Dear Amy.Thank you for sharing your opinion with us. We're delighted to hear that your stay with us met your expectations. It's a grat pleasure for us that you appreciated our staff, breakfast and location. We cordially invite you again to the Portal House Apartments.Best regards,Portal House Apartments Team
by A verified traveler
Posted 31 Oct 2024
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Comment from Hotel Management
8 Nov 2024 by Portal House Apartments, Hotel Management
Dear Jacqueline.Thank you for sharing your opinion with us. We are glad that your stay with us met your expectations. It's a grat pleasure for us that you appreciated our services, location, as well as the breakfast and the cleanliness and comfort of our apartements. We cordially invite you again to the Portal House Apartments.Best regards,Portal House Apartments Team
by A verified traveler
Posted 29 Oct 2024
The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Comment from Hotel Management
8 Nov 2024 by Portal House Apartments, Hotel Management
Dear Rosie.Thank you for choosing Portal House Apartments.We are glad that your stay with us met your expectations. Thank you for such a good opinion about our staff and the standard of the rooms. We hope to welcome you again in the future.Best regards,Portal House Apartments Team
by A verified traveler
Posted 16 Oct 2024
Location was great. Room was spacious and nice. Mattress was a bit hard. Street got a bit noisy, but that seemed like a rare event - a room facing the courtyard wouldn’t have had the issue.
Comment from Hotel Management
17 Oct 2024 by Portal House Apartments, Hotel Management
Dear Krzysztof.Thank you very much for your positive review of our property. We're glad to hear that you enjoyed our rooms and location.We appreciate your comments regarding the firmness of the mattress. We ensure tha we aim to accommodate our guests' needs as best as possible, but we understand, that the firmness of the bed is also a matter of personal preference.We cordially invite you to visit us again during next visit to Kraków.Best regards,Portal House Apartments Team
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Portal House Apartments, Hotel Management
Dear Carole.Thank you very much for such a wonderful review. We hope to welcome you again in the future.Best regards,Portal House Apartments Team
by A verified traveler
Posted 29 Sep 2024
Beautiful apartment. Very clean and comfortable. All staff were very friendly and accommodating. Breakfast was included and offered an exceptional choice of hot and cold food, including fruit, pastries, meat and eggs and much more. The apartment is a 2 minute walk from Krakow old town square but positioned in a quiet side street. We will definitely return.
Comment from Hotel Management
11 Oct 2024 by Portal House Apartments, Hotel Management
Dear Sian.Thank you for sharing your opinion with us. We're delighted to hear that your stay with us met your expectations. It's a grat pleasure for us that you appreciated our staff, services, location, as well as the breakfast and the cleanliness and comfort of our rooms.We hope to welcome you again during your next visit to Kraków.Best regards,Portal House Apartments team
by A verified traveler
Posted 24 Sep 2024
Super nice, kind and professional staff, awesome location (literally the next block over from the main square). The breakfast is awesome.
Only downside is there is no parking but you can park at a nearby hotel (0.3 miles away) which costs 90 złote per 24 hours. Not bad.
I’d highly recommend this place.
Comment from Hotel Management
11 Oct 2024 by Portal House Apartments, Hotel Management
Dear Paulina.Thank you very much for your feedback. We're delighted to hear that your stay with us met your expectations.We are pleased that you appreciated staff, services (specially breakfast) and location.We hope to have an opportunity to host you again in the future.Best regards,Portal House Apartments Team
