Ratings based on 26 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024
Easily the nicest hotel in Kragujevac. Clean, modern, with all the amenities you could ask for. Rooms are spacious and well equipped and the beds are comfortable too.
The restaurant is excellent and my only feedback would be to have some traditional Serbian options in the menu, like palicinke for breakfast.
Overall, excellent hotel
by A verified traveler
Posted 19 Nov 2023
We booked our stay at the Industrial 1853 further to a friend's recommendation and positive reviews for their Spa and Pool.
Having checked the rooms, we booked the Apartment as it clearly showed it had a fireplace, which is ideal for this time of the year.
When arriving to the hotel after almost 2h drive from Belgrade, the receptionist welcomed us, insisting on speaking Serbian, though she understood English.
We were told we have breakfast included. i thought it was very nice of them to gift us this as i remember the option didn't exist when making the reservation.
We then asked when does the Spa close as it was already 16:00. To our surprise, we were told it is under renovation. When she noticed our disappointment, she explained that was the reason we were given the breakfast.
"not ideal, but at least we have the pool" i thought to myself. apparently it's also closed.
She offered to postpone the reservation if we wanted, i explained it was a bit late for that as we'd driven all the way and are here! They should've warned us beforehand.
"we won't let it ruin our weekend" we thought and went up to the room.
Very nice (apartment) room i must say, but... no fireplace.
By now, there was no reason for us to stay there. i went down to the reception and explained that we are leaving and do not expect to be charged for this stay.
When leaving the property, the receptionist made it very clear that at hotel Industrial 1853, what you see in the photos isn't what you get!
by A verified traveler
Posted 13 Aug 2023
I stayed at the property with my family and we absolutely loved it. The facilities are amazing, everything from decor to the spa was superb, staff very welcoming and helpful, on one of the nights we had the spa all to ourselves and the hotel had a great vibe. My only criticism would be that everyone smokes everywhere in the hotel, including the restaurant and the little outside patio by the spa; we were lying on deckchairs with everyone literally blowing smoke on us
by A verified traveler
Great
Posted 12 Aug 2023 on HotelsAmazing place. Great rooms, everything is new and shining. Awesome wellness/spa center. Very nice and friendly staff. The only thing I can complaint about (although it's not really specific to this hotel, but rather to the whole Serbia) is smoking in the restaurant, even during breakfast.
by A verified traveler
Posted 24 Mar 2023 on Hotels
by A verified traveler
Posted 31 Jul 2022 on Hotels
by A verified traveler
Posted 11 Jun 2022 on Hotels
by A verified traveler
Posted 24 Jan 2022 on Hotels
Excellent hotel, with great spa services. The food and restaurant was amazing.
by A verified traveler
Nice hotel but needs better customer service
Posted 9 Jan 2022 on HotelsHotel is very well built with nice amenities. Food from the restaurant was delicious. However, the staff needs to be trained better as the service offered is not matching the look and ambience of the hotel. Our phone wasn't working at the hotel and no one informed of us it, so it was hard to communicate from the room. When we dialed using our phones, the receptionist didn't even apologize for the phone malfunction but just said : oh, yes it's not working". Same with massage experience - our masseuse was literally using the phone and having phone conversations with friends while massaging, which is by all means unacceptable. All in all - nice hotel but the staff needs to step it up and get proper training on how to greet visitors and communicate with them.
by A verified traveler
Posted 28 Jun 2021 on Hotels
