Ratings based on 100 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 10 Nov 2024
very nice staff! Even from the first phone call my partner made to this hotel everything and everyone was so gorgeous , friendly , specially reception and the guy who's in charge of water sports due to them, the pools, room and the amazing private beach I have to say it's one of the best hotels in Thailand.
We loved the water sports and the pool OMG the temperature was amazing - the best we had in all of thailand .
The room we got was amazing a wonderful tub and big clean wonderful room with view to the ocean.
The only downside of this hotel is location (very far from everything else, not even 7/11 nearby and hotel restaurants not cheap) and I have to say also the breakfast was also a bit disappointing, not what I expected from 5* luxury hotel like that.
But I can't complain I enjoyed my time there very much and I recommend this hotel for couples and who ever that want to relax and enjoy nice beach and pools.
by A verified traveler
Posted 7 Nov 2024
Love the property. Love the rooms. Great service
by A verified traveler
Posted 23 Sep 2024
The friendly and helpful staff.
by A verified traveler
Posted 12 Sep 2024
They market themselves as a luxury hotel, but they clearly lack attention to detail. I experienced a frustrating 50-minute wait for the hotel shuttle at their Ao Nang sister hotel. The shuttle was supposed to arrive at 4:00 PM, but it never did. Despite the sister hotel calling them three times, they kept insisting the shuttle was on its way. Exhausted from waiting, we eventually called a Grab, only to find the shuttle parked right in front of the hotel when we arrived. When I complained to the front desk, they pretended to be unaware of the situation.
Additionally, upon arrival, I informed them that I had two reservations and wanted to merge them to avoid switching rooms. They assured me there would be no problem, but when the first reservation expired, so did my room keys. I requested someone to come and resolve the issue, but they insisted I go to the lobby once again.
by A verified traveler
Posted 9 Sep 2024
Very good service, nice amenities, beautiful room. Nice SPA.
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 14 Aug 2024
The staff were amazing especially Bee on reception she was outstanding, going out of her way for us to organise and help us, so friendly and beautiful, she is to be recommended and recognised for her service to the Seashells hotel. Also Rena was the travel organiser she was extremely helpful in organising days trips and taxis for us. She gave us lots of advice and was very competitive with her prices, we had an amazing boat trip to all the islands. We will be back for sure. The accommodation was beautiful, views amazing and all staff lovely. Great location, beautiful views, pool was amazing. Overall amazing place to stay.
by A verified traveler from VILLECRESNES
Posted 2 Aug 2024 on Orbitz
A private beach so Dirty with garbage everywhere is not aligned to a 5 stars hotel and paying such price
Especially Private !!! when not public
by A verified traveler
Posted 1 Aug 2024 on Hotels
Wonderful resort with incredibly welcoming staff
