Ratings based on 974 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Villa was ok at best , TV , Wifi don’t work trust me. Housekeeping was poor. Staff were very nice. This place is a 2 star maybe and needs a lot of renovations . Beach was a fair walk away but beautiful beach. Note after 2 PM each day the tide retreats with nothing but mud flats so better swim early. Pools are clean.
Comment from Hotel Management
18 Nov 2024 by Management teams, Hotel Management
Dear WayneThank you for sharing your experience with us. We’re glad to hear that you found our staff friendly and enjoyed the beautiful beach and clean pools.However, we regret to learn that you were not fully satisfied with your villa, particularly with the TV, Wi-Fi, and housekeeping. Your comments are important to us, and we will address the concerns you’ve raised with the appropriate teams to improve the quality of service and facilities.We appreciate your understanding and hope to welcome you back in the future for a more pleasant stay.Warm regard,
by A verified traveler
Posted 16 Nov 2024
Great location. Cute little bungalow. 3 pools to choose from. Located from beach to beach and can walk anywhere to see the entire area.
Comment from Hotel Management
16 Nov 2024 by Management teams, Hotel Management
Dear RockyThank you for sharing your wonderful feedback! We're so pleased to hear that you enjoyed the great location, the cute bungalow, and the variety of pools we offer. We're glad you had the opportunity to explore both beaches and the surrounding area with ease.We hope to welcome you back soon for another memorable stay!Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 16 Nov 2024
Absolutely beautiful place to stay. Railay is amazing for a few relaxing days. Sand Sea Resort staff were friendly and helpful, facilities were perfect and the monkeys were special to see!
Comment from Hotel Management
16 Nov 2024 by Management teams, Hotel Management
Dear JasonThank you so much for your kind words! We’re thrilled to hear that you had a relaxing time at Railay and enjoyed your stay with us. We're glad our staff made your experience memorable and that you enjoyed the special visit from our local monkeys!We look forward to welcoming you back for another wonderful stay at Sand Sea Resort!Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler from TORONTO
Posted 16 Nov 2024
Fantastic location of the property right on Railay beach.
Steps away from Pra Nang beach (even more beautiful).
Beachfront restaurant is a must do to watch the sunsets.
Our bungalow was very private but more on the 'rustic' side. Activities were quite limited, but with Walking street, Railay, Pra Nang & West Railay beaches nearby one can other things to spend the time.
Comment from Hotel Management
16 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed the fantastic location of our resort and the beautiful surroundings, including Pra Nang Beach and the stunning sunsets from our beachfront restaurant.We appreciate your comments about the privacy of your bungalow and understand that while it was rustic, it offered you a peaceful retreat. We also acknowledge your point about the limited activities on-site, though we are happy to hear that the nearby beaches and local attractions provided ample opportunities for exploration.We hope to welcome you back soon for another memorable stay!Warm Regard,Sand Sea Resort, Railay
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your review. We appreciate your feedback and will use it to improve our services.Warm Regard,Sand Sea Resort Railay
by A verified traveler from Renton
Posted 14 Nov 2024
Amazing location, but a bit run down. Strange furnishings, very hard and springy mattress and old lumpy pillows made for tough sleep. Common areas such as reception and pools need some updates. We had a lot of problems with our room. Power wasn’t working when we checked in, so we had to wait through engineers figuring it out and getting it fixed. That kept happening. Second night, AC went out at 2am and the phone went dead also so we could’t call reception. It was raining hard and our room was a LONG walk to reception, so we just dealt…and then checked out a day early the next morning. No refund or apologies. Great spot, but pick your room wisely…
Comment from Hotel Management
15 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re glad you enjoyed our location but truly regret that certain aspects of your stay fell short of expectations.We apologize for the issues with the room’s power and air conditioning, as well as the inconvenience of not having a working phone to reach our team. Your comments regarding the furnishings, mattresses, pillows, and common areas are very helpful, and we’ll be reviewing them with our team as we plan for improvements.We understand your decision to check out early, and we regret any discomfort caused. We appreciate your feedback and hope you’ll give us another chance to provide a better experience in the future.Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 9 Nov 2024
Our stay at Sand Sea Resort was amazing. The room was clean, large and well set up. In the morning, there was a family of monkeys playing in the tree touching our balcony.
The staff was very friendly and helpful in setting up boat transfers and airport transportation.
On the day we left, we had to leave before breakfast was available and they prepared a to go box for us.
They are right off the beach and there are multiple pools available.
Comment from Hotel Management
9 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you so much for sharing your wonderful experience at Sand Sea Resort! We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, spaciousness, and setup of your room. It sounds like the morning visit from the monkeys was a special touch to your experience!Our team takes great pride in providing helpful and friendly service, so we’re thrilled that our efforts with the boat transfers, airport transportation, and breakfast to-go made your stay even more enjoyable. Being steps away from the beach with multiple pools is something we’re happy to offer, and we’re glad you took advantage of it.We look forward to welcoming you back for another amazing stay!
by A verified traveler
Posted 5 Nov 2024
Great staff
Comment from Hotel Management
6 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your feedback! We’re delighted to hear you enjoyed the service from our staff. Providing a warm and welcoming experience is very important to us, and it’s wonderful to know that our team made a positive impression.We hope to welcome you back to Sand Sea Resort soon!Warm Regards,Sand Sea Resort, Railay
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your review! We appreciate you taking the time to share your experience with us, and we’re glad you enjoyed your stay overall. Your feedback is important to us, and we’ll work to make improvements for an even better stay in the future.Warm regards,Sand Sea Resort, Railay
