Ratings based on 247 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Orawan Front Office Manager Centara Ao Nang Beach , Hotel Management
Dear Mr. Stephen,Thank you so much for your 5-star review on Expedia! We are thrilled to hear that you had a fantastic stay at Centara Ao Nang Beach Resort and Spa.Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service to all our guests.We hope to welcome you back to Centara Ao Nang Beach Resort and Spa in the future.Sincerely,Orawan TreburutFront office manager Centara Ao Nang Beach Resort and Spa Krabi
by A verified traveler
Posted 6 Dec 2024
Nice vacation resort
Comment from Hotel Management
17 Dec 2024 by Orawan Front Office Manager Centara Ao Nang Beach , Hotel Management
Thank you.
by A verified traveler
Posted 1 Dec 2024
In the USA , this property is comparable to. Fairfield Inn by Marriott. We paid a premium to have Ocean view. The room is basic: hair dryer, fridge, hot pot and tea.
The pool on the ocean side is small and has a small bar cafe. The staff were nice.
We previously stayed at the Marriott Resort and Spa on Merlin Beach in Phuket. This property is much more basic.
When we checked in, the staff member had us download their app. It was a bit flakyy to use.
Comment from Hotel Management
4 Dec 2024 by Orawan, Hotel Management
Dear Teri,Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found our staff to be nice. We understand your comments regarding the room and facilities, and we apologize if our property did not meet your expectations, especially in comparison to your previous stay at the Marriott Resort and Spa.We also appreciate your input on the app and will look into improving its functionality for future guests. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Orawan Treburut Front Office Manager Centara Ao Nang Beach Resort and Spa Krabi
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Orawan, Hotel Management
Thank you so much for your wonderful 5-star review, Abrie! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we look forward to welcoming you back again soon.Orawan T.Front office Manager Centara Ao Nang Beach Resort and Spa Krabi
by A verified traveler
Posted 16 Nov 2024
All around great stay I would definitely go back there
Comment from Hotel Management
19 Nov 2024 by Orawan, Hotel Management
Dear Trent,Thank you for your positive review and for giving us a 4 out of 5 rating! We are delighted to hear that you had a great stay and would consider returning. We will certainly share your kind words with our staff—they will be thrilled to know you appreciated their efforts. We look forward to welcoming you back in the future!Warm regards,Orawan TreburutFront Office ManagerCentara Ao Nang Beach Resort & Spa Krabi
by A verified traveler
Posted 30 Oct 2024
I have NO CLUE how this was rated wonderful. The place smells of mold and kids run wild unattended yelling and screaming in the hallways. There was nothing relaxing about it at all. I had to use my inhaler because I was having difficulty breathing and was wheezing and had horrible headaches, itchy watery eyes and nose only while in the room. I sleep on the porch. Continually brought to the attention of front desk and security and housekeeping and when we checked out. We asked what the smell was and were told it was mold and I already knew it was mold. Horrible place
Comment from Hotel Management
19 Nov 2024 by Orawan, Hotel Management
Dear Meredith,Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience during your stay. Please accept our sincere apologies for the issues you encountered, particularly regarding the air quality and the disturbances you mentioned. We take guest comfort and safety very seriously, and we deeply regret that we fell short of your expectations.We have already shared your comments with our management team to ensure that any concerns regarding issues are addressed. We understand how important a relaxing environment is, and we are committed to improving our facilities for future guests.Again, we apologize for the discomfort you experienced, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity in the future to provide you with a better experience.Sincerely,Orawan TreburutFront office ManagerCentaea Ao nang Resort & Spa Krabi
by A verified traveler
Posted 16 Oct 2024
Very easy to navigate around the surrounding area. Plenty of options to choose from .
Comment from Hotel Management
22 Oct 2024 by Arm, Hotel Management
Dear Gerald,We are glad to hear that you and your family had pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisficed with our services and facilities as it is what we strive for every day.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for more delightful experience.Sincerely yours,Sumalin Ardbamrung(Arm)Duty Manager
by A verified traveler
Posted 12 Oct 2024
Amaizing location
Comment from Hotel Management
14 Oct 2024 by Arm, Hotel Management
Dear Vanja,Thank you for being with us recently and for having taken your time-sharing feedback here in this forum. We all pleased to know that you have very much enjoyed your stay. Look forward to welcoming you back again in the near future. Sincerely yours,Sumalin Ardbamrung(Arm)Duty Manager
by A verified traveler
Posted 11 Oct 2024
I recommend this property to everybody. Thank you Centara.
Comment from Hotel Management
14 Oct 2024 by Arm, Hotel Management
Dear Amit,Thank you for being with us recently and for having taken your time-sharing feedback here in this forum. We all pleased to know that you have very much enjoyed your stay. Look forward to welcoming you back again in the near future. Sincerely yours,Sumalin Ardbamrung(Arm)Duty Manager
by A verified traveler
Posted 8 Oct 2024
Buffet breakfast wasn’t the greatest and some items were not refilled, my kids wanted flavoured milk at 7am but it was empty on consecutive days. Room cleaning each day seemed rushed and incomplete (left birthday cake plates and cutlery for 2 days, we had to take it out ourselves). The resort itself is great. The location is fantastic, close to the beach, restaurants and shops. I would come back.
Comment from Hotel Management
14 Oct 2024 by Arm, Hotel Management
Dear Sheri, Thank you for being with us recently and for having taken your time sharing feedback here in this forum. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. I offer you my deepest apologies for having failed to give you the service all our resort expected.Once again, thank you for your valued feedback. From all of us at Centara Ao Nang Resort & Spa Krabi, we look forward to welcoming you again at any one of our Centara Hotels & Resorts.Sincerely Yours,Sumalin Ardbamrung (Ms.)Duty Manager
