Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The hotel is nice and clean. The staff is helpful. Breakfast has good options for local and international foods. The pool is nice, but only gets sun from 12 to 4 pm. The road in front of the hotel is very busy and narrow.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Staff very friendly.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Overall below average experience, for the price you can find much better places to stay in this area. Me and my wife were booked here for a week, unfortunately we had a medical emergency and had to leave early. When I asked for a refund on the nights we didn’t stay, the staff were very rude about the situation and said no. Finally the manager said they can give us a voucher for the nights for a future stay, we accepted. On check out when we went to collect our voucher the staff said “we changed our minds you are not getting anything.” Absolutely disgusting people and horrible customer service. One and done, never again.
Comment from Hotel Management
11 Nov 2024 by BlueSotel Management, Hotel Management
Dear Fady,We acknowledge that you are experiencing a medical emergency and that you do not have any evidence to support your claim. Additionally, we would like to inform you that your reservation is non-refundable, as per the policy that was disclosed to you before you made your reservation. Nevertheless, we are pleased to extend an offer to you of a voucher which allows you to postpone your reservation and reserve the accommodation for a future visit. However, you have declined our offer and are now requesting a refund, which is in accordance with the cancellation policy you selected when you booked your reservation with Expedia, which is non-refundable. Consequently, you are currently evaluating us for refusing to provide you with the voucher, despite the fact that you were the one who declined our offer.Best Regards,BlueSotel Management
by A verified traveler
Posted 10 Nov 2024
We stayed here on our honey moon in a pool accessible room, and the staff were so lovely. The room was clean and had a lot of room. We would come back here for sure. Very affordable.
by A verified traveler
Posted 8 Nov 2024
Really nice hotel Central, very friendly staff! Have swim up rooms too. Beach bag and beach towels provided which was a bonus!
Worth a stay if you come to Ao Nang for a visit
by A verified traveler
Posted 3 Nov 2024
Bathrooms need update. Caulking in shower area black mold. Fixtures very dated.
by A verified traveler
Posted 2 Nov 2024
Zimmer Service war super , besonders gut die Info wie wir zur Führerschein Stelle in Krabi kommen, besonderen Dank für die Freundlichkeit und Hilfsbereitschaft an Saw vom Room Service. Wir kommen wieder und werden Blue Sotel weiterempfehlen.
by A verified traveler
Posted 26 Oct 2024
Resort feel. All the staff were extremely friendly
