Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Beautiful hotel and surroundings, was jsut the relax we needed
by A verified traveler
Posted 13 Oct 2024
This is an upscale hotel in the fun town of Ao Nang. It fronts the busy main drag yet once inside its a quiet oasis. Gorgeous infinity pool, 2 nice bars and restaurants. Food and service excellent and rooms are modern and clean with very comfortable beds. Walk right out to all you need for bars, restaurants, shopping and just 5 mins down to the beach. Wonderful spa as well!
Comment from Hotel Management
14 Oct 2024 by Sonlavy, Assistant Front Office Manager, Hotel Management
Dear Pauline,Thank you for your fantastic review! We're so glad you enjoyed your stay with us in Ao Nang. It’s wonderful to hear that you found our hotel to be a quiet despite the vibrant surroundings. We're thrilled that you appreciated the infinity pool, dining options, and our spa services. Your kind words about our food, service, and comfortable rooms mean a lot to us. We hope to welcome you back for another memorable stay soon!Kind regards,Sonlavy, Assistant Front Office Manager
by A verified traveler
Posted 20 Sep 2024
The property is amazing. Clean and beautiful surroundings. Better than the pictures online. The view from our room was so perfect. The breakfast buffet was so good, with so many delicious options, and the staff here were the friendliest I've ever encountered anywhere. Loved it here so much and will recommend to everyone.
Comment from Hotel Management
3 Oct 2024 by Sonlavy, Assistant Front Office Manager, Hotel Management
Dear David,Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our beautiful property and found it even better than the pictures. It's wonderful to know you loved the breakfast options and that our staff made such a positive impression. Your recommendation means the world to us, and we can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Sonlavy, Assistant Front Office Manager, Hotel Management
Dear Eric, Thank you for the fantastic feedback! We're so pleased to know you had a wonderful experience with us. Your support means the world to our team. Hope to see you again soon!
by A verified traveler
Posted 26 Aug 2024
Good location, good staff, good breakfast
Comment from Hotel Management
26 Aug 2024 by Potjamarn, Hotel Management
Dear Mr.HarwinderThank you for taking the time to share your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
by A verified traveler
Posted 24 Jul 2024
We had an amazing stay at Avani! The staff were friendly, helpful, and we loved the room, spectacular view, and amenities. Most rooms (from what I could tell) have a hot tub on the balcony which wasn’t advertised but was great! The breakfast buffet had an amazing variety and the food both there and at the restaurant was excellent.
Our only complaint would be that the shower room by the pool isn’t at the same level as the rest of the hotel. We checked out in the morning but didn’t fly until the evening so we had inquired about showering by the pool before our flight. We were told we were welcome to do so, but when we went to use them there were no towels (they had said they’d be available), no shampoo, only cold water, and only a small drip of water at that. It then took us about 20 minutes to get towels and shampoo from the hotel staff. This was unfortunately a disappointing end to what had overall been a really lovely stay.
Comment from Hotel Management
28 Jul 2024 by Benjamin Kan, Hotel Management
Dear Cristina, thank you for your detailed feedback. We're delighted to hear that you enjoyed your stay at Avani, from our friendly staff to the spectacular views and amenities. We apologize for the inconvenience you experienced with the pool shower facilities. Your comments are very valuable to us, and we'll work on addressing these issues to ensure a better experience in the future. We hope to welcome you back for another lovely stay. Best regards, Benjamin Kan, Front Office Manager.
by A verified traveler
Posted 1 Jul 2024 on Hotels
I booked a Superior room. The accommodation was very neat and spacious. I was worried about bugs and mosquitoes, but I've never seen them. All the staff in the hotel were kind. Especially the female staff in the lobby was very kind. Breakfast was more varied than I thought and the view was good. The location is nice. I would like to visit again next time.
Comment from Hotel Management
7 Jul 2024 by Benjamin Kan, Hotel Management
Dear songe, thank you for your lovely review! We're glad you enjoyed your neat and spacious Superior room, as well as the varied breakfast and beautiful view. It's wonderful to hear that our staff, especially the female staff in the lobby, made your stay even more pleasant. We look forward to welcoming you back on your next visit! Best regards, Benjamin Kan, Front Office Manager.
by A verified traveler
Posted 25 May 2024 on Hotels
Staff were phenomenal. Always cleaned our room every morning. Food was amazing , we got the breakfast included which was worth it !! Pool was amazing. Staff were friendly and very helpful!
Comment from Hotel Management
16 Jun 2024 by Benjamin Kan, Hotel Management
Dear Natalia, thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression and that you enjoyed the cleanliness of your room, the amazing food, and the included breakfast. We're also glad you loved the pool and found our staff friendly and helpful. We look forward to welcoming you back for another fantastic stay! Best regards, Benjamin Kan, Front Office Manager
by A verified traveler
Posted 17 May 2024 on Hotels
Breakfast was amazing, staff was so kind and friendly and accommodating. It was nice they had a tourist desk so that helped with booking activities. They were doing construction above our room for most of our stay so that was loud but luckily only during the day.
The pools are lovely, but at times had multiple kids in it. Would definitely recommend designating separate kid and adult pools
Comment from Hotel Management
23 May 2024 by Phinyo, Hotel Management
Dear valued guest, Thank you for your thoughtful review. We are delighted to hear that you enjoyed our amazing breakfast and found our staff kind, friendly, and accommodating. It's also great to know that our tourist desk was helpful in booking your activities.We apologize for the inconvenience caused by the construction noise during your stay. We are glad it was limited to daytime hours, but we understand how it could have been disruptive. Your feedback about the pools is appreciated, and we will consider designating separate areas for kids and adults to enhance our guests' experience.Thank you for your recommendations and for choosing to stay with us. We hope to welcome you back in the future.Best regards,Phinyo T., Executive Assistant Manager
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Benjamin Kan, Hotel Management
Dear Fabian, thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We value your score input and would appreciate more details on what went wrong so we can address these issues and improve our services. Best regards, Benjamin Kan, Front Office Manager
