Ratings based on 457 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Very hard bed, but everything else was lovely.
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for your review. Please be informed that bed topper can be added upon guest's requested. If you require further information or any assistance during your stay with us, please do not hesitate to contact our receptionist at the reception desk at any time for 24 hours or by adding our WhatsApp for chatting with customer services for any assistance. We are willing to help our guests in any situation.
by A verified traveler
Posted 4 Feb 2024
The limestone cliffs from the property around the pool were awsome and striking!
The hotel was nice and the room very spacious.
The lobby was also very spacious but with the property grounds lacked plants and flowers, was very bare.
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for your review. In regard to our gardening, we will bring your suggestion to our management team. If you require further information or any assistance during your stay with us, please do not hesitate to contact our receptionist at the reception desk at any time for 24 hours or by adding our WhatsApp for chatting with customer services for any assistance. We are willing to help our guests in any situation.
by A verified traveler
Posted 28 Jan 2024
The staff here is so friendly and amazing. They made sure to make me feel safe and that I had everything I needed. The property is beautiful and the rooms are really spacious. Great stay.
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for sharing an excellent experience with us.
by A verified traveler
Posted 30 Dec 2023
We booked this property after reading all details, services, and facilities provided in the Expedia description.
All the details are not correct as in the description.
There is no site restaurant, no cafe, no vending machine even for water.
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for your review. First of all, please accept our apologies for not able to meet your expectation. Please be informed that the resort is now renovated, new painting, replacing/updating new amenities and facilities after covid19. All issues were complained, have been reparied, updated and improved it already. Please be noted that the resort is now 3 star hotel and the price of room is decreased what it should be but we still served you the best as what we are.Your reservation is excluding breakfast but we provide a free daily easy morning meal for your day such as coffee, tea, hot chocolate milk, drinking water, toast, butter, jam and some cookies during your stay.No restaurant onsite but the guests can order the outside food delivery restaurants through App as FoodPanda, Grab, and 7Eleven and also be allowed to take some food and beverages from outside into the resort without additional charge. The nearest restaurants and convenient stores are only 200-300 meters away. If you require further information or any assistance during your stay with us, please do not hesitate to contact our receptionist at the reception desk at any time for 24 hours or by adding our WhatsApp for chatting with customer services for any assistance. We are willing to help our guests in any situation.
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 23 Nov 2023
We stayed at this resort 7 years ago and loved it. The pics you see on the website are old ones and now are very misleading. If we could have rates <1 we would have. Extremely run down. No restaurant, not even a pop cooler. A total of 6 broken lounge chairs for pool. Exposed wiring all around pool. No hand rails on main steps. Uneven concrete surfaces everywhere. Landscaping has been abandoned, long grass and neglected. Rooms are horrible. Old, tired old towels thin, ripped. Bed is frightful. Bath smells of sewer gas. Lobby looks abandoned and not welcoming. This is the absolute worse hotel we have stayed in in all our world travels....even worse than 3rd world nation standards. Finally on last morning we go to shower, no water and they could not fix before we had to depart. No shower, no toilet...We paid 155 cad per night and this should have been 50 or less per night. Don't ignore this review, and yes we are picky, but being honest. Book elsewhere...not here.
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for your review. First of all, please accept our apologies for not able to meet your expectation. Please be informed that the resort is now renovated, new painting, replacing/updating new amenities and facilities after covid19. All issues were complained, have been reparied, updated and improved it already. Please be noted that the resort is now 3 star hotel and the price of room is decreased what it should be but we still served you the best as what we are.Your reservation is excluding breakfast but we provide a free daily easy morning meal for your day such as coffee, tea, hot chocolate milk, drinking water, toast, butter, jam and some cookies during your stay.No restaurant onsite but the guests can order the outside food delivery restaurants through App as FoodPanda, Grab, and 7Eleven and also be allowed to take some food and beverages from outside into the resort without additional charge. The nearest restaurants and convenient stores are only 200-300 meters away. If you require further information or any assistance during your stay with us, please do not hesitate to contact our receptionist at the reception desk at any time for 24 hours or by adding our WhatsApp for chatting with customer services for any assistance. We are willing to help our guests in any situation.
by A verified traveler
Posted 14 Mar 2023
Comment from Hotel Management
5 May 2023 by Nat, Hotel Management
Thank you for your review.
by A verified traveler
Posted 3 Jan 2023
The place is quite and the room is spacious. But the facilities seems outdated. No in room telephone, no dining option, WiFi is unstable.
Comment from Hotel Management
18 Jan 2023 by Nat, Hotel Management
We are not new hotel. It has been built for 13 years till now. According to your reservation, no breakfast included but we provide free daily easy morning meal for your day as coffee, tea, Ovaltine, drinking water, bread, butter, jam and some cookies during your stay. After covid, there is no restaurant onsite anymore but the guests can order outside food delivery restaurant through App as Food Panda, Grab, and 7Eleven or take some food and beverages from outside into the resort without additional charge. The nearest restaurant is only 300 meters away from the resort. For wifi, we are in the jungle. So, wifi signal is not stable as normal since the resort is behind the biggest mountain in Aonang.
by A verified traveler
Posted 6 Jun 2022
Comment from Hotel Management
17 Jun 2024 by Nat, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 25 Mar 2022 on Hotels
I wouldn’t choose to stay here, unfortunately my friend and I ended up having to check into another hotel due to the smell and mosquitoes in the room.
Also the restaurant, bar etc was closed.
Comment from Hotel Management
31 Mar 2022 by Nattakorn, Hotel Management
Thank you for your review. As checking with our staff. You didn't inform us about smell and also mosquitoes in room upon arrival. However, please give me a space to clarify each point.
Really sorry to make your stay not comfortable one due to the numbers of mosquitoes. If we can do, we will do whatsoever to make zero mosquitoes at our property. It, however, hard to do that as we are in Tropical Rain Forest country and our Resort are surrounded with many species of trees and flowers. We actually do insect fumigation twice a month and in many more ways to assist oour guests' stay to be the best one. Many options are also offered free of charge to our guests to lessen the mosquitoes. Should you feel this became a problem, please do not hesitate to contact our Front office staff. They will be right there 24 hours to assist and make you a nice stay.
In regard to smell in room, please inform us suddenly and we will straight to your room not more than 5 minute to fix it. (FYI: our technician went to your room after you checked out but they found it had no bad smell. However, this can be happened that a smell comes and goes so quickly. Our technician already listed it to his worksheet and he will follow up a matter)
