Ratings based on 361 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Amazing boutique resort and the staff is lovely!
Comment from Hotel Management
10 Jan 2025 by Su, Hotel Management
Dear Duke, Thank you so much for staying here as well as your review. We hope we would have a chance to welcome you again soon.
by A verified traveler
Family run and so relaxing
Posted 19 Feb 2024 on HotelsLovely hotel with friendly staff who were always willing to help. Outside the busy resort of Ao Nang and very peaceful. Great shuttle service to the resort. Pool area needs a bit of an update but not a major issue. Everything was immaculate. Great little escape from the busy resort. We will be back 🙂
by A verified traveler
Beautiful Resort with Amazing Service
Posted 4 Mar 2020 on HotelsThis was our favorite stay in Thailand. Bhiraya was so helpful the entire time. We got there at 9:30pm without letting her know that we were getting in so late, and she waited for us to come in. When we asked what food was still open, she called a Thai restaurant that does free shuttle service to come pick us up even though they were basically closed. They also have scooters to rent, which was so convenient. When we told them we were gonna drive it very far, she had her guys do extra maintenance checks to ensure we were able to make it there and back. Excellent service all around; can't get more value than that.
Comment from Hotel Management
8 Mar 2020 by Su, Hotel Management
Thank you so much for your stay as well as your feedback about me. Looking forward to seeing you again soon. May be in Washinton DC.
by A verified traveler
Nice stay
Posted 10 Feb 2020 on HotelsClean and quiet, a little bit far away from the hustle and bustle of Ao Nang ,good if you rent a bike.
Comment from Hotel Management
10 Feb 2020 by Su, Hotel Management
Thank you so much for your feedback as well as your stay here. Looking forward to seeing you again soon.
by A verified traveler
Posted 16 Jan 2020
Comment from Hotel Management
17 Jan 2020 by Su, Hotel Management
Thank you so much for your feedback and your stay here. We are looking forward to seeing you again soon.
by A verified traveler
Posted 8 Jan 2020 on Hotels
Comment from Hotel Management
9 Jan 2020 by Su, Hotel Management
Thank you so much for your feedback and we are looking forward to seeing you again soon.
by A verified traveler
wouldn’t ever stay there again!
Posted 6 Jan 2020 on HotelsThe hotel was dated and everything was to much trouble For them. on my booking I requested a baby cot, when we arrived there wasn’t one in the room not only that they had put us on the 2nd floor with no lift, we asked to be moved but there wasn’t any rooms available until our second week, so for the first week we had to lug 2 prams up and down the stairs, we asked to be moved to the ground floor, which was such a hard ship for them to swap a booking before they checked in. I also injured my knee whilst on holiday and asked for some ice A few times to take down the swelling, after the second time they told me I had to get it myself as I was taking up to much of there time, so I didn’t ask again! The swimming pool was filthy. Food service was shocking, we ordered a small lunch for our children we waited 30mins to be told it was sent to the wrong table, where they ate it, so they had to cook it again we waited another 10-15mins for one plate to be sent out and the second one followed around 15mins later! Bearing in mind we ordered two of the same dish! We ordered Food a few times Thinking it might have just been a busy day but on average we waited at least 30-45mins for two plates of lunch, and most of the time there wasn’t anyone in the restaurant. when we complained about the slow service and hairs in our food we got shouted at and they said “we don’t need your money, you can leave and stay somewhere else”. Would not recommended this hotel! They made us feel unwelcome.
Comment from Hotel Management
7 Jan 2020 by Su, Hotel Management
Thank you so much for your feedback and before you complaint our hotel please read what you have done wrong while you were staying here.
1. Regarding to your booking on both of 2 rooms, on your original booking, on the first room you only had one adult and one child 3 years old and on the second room you had 2 adult and one baby. You did asked for a baby cot but never asked for a room on the ground floor. Anyway, when you arrived one more adult showed up and she was not even in the booking. The hotel still allowed you to check in without extra charges for extra adult even the number of people was not correct. You only paid for a baby cot which was extra charge and it was mentioned on hotels.com. I guess if you booked another hotel the reception would not allow you to check in at all unless you amended the booking.
2. On your booking you have never ever requests that you needed to be in the ground floor and you only requests for a baby cot. That was why the hotel did not arrange the room on the ground floor. Moreover we arranged you on the high floor due to the view is more beautiful.
3. The hotel manager tried to swap your room with another new coming guests right away after you requested to be on the ground floor and yes you would get on the second week not not that day due to fully booked. After she did swap the room for you and you just changed your mind again not to move anymore so she needed to reorganized the room again. Then on the next day after you had a knee problem you did asked her to swap the room again and she still did it for you even it made her need to reorganized everything again.
4. When you asked for the ice you never said that you had a knee problem until a hotel manager brought an ice for you and found out that you had a knee problem
but none of us had never seen you came to get an ice by yourself. You just came once to ask for ice and our hotel staffs were the one who brought you ice every time including a hotel manager too.
5. A hotel manager also gave you the crutches that the previous guests left at the hotel and she still allowed you to use that crutches for the your stay here which I do not think other hotel would have done.
6. For the food, you were here during Christmas and New Year so we were fully booked. Many guests ordered food all day and the restaurant is always so busy. Also If you noticed you would have seen that most people including YOUR FAMILY only stayed by the pool and ordered food all day. Even there was no guests in the restaurant like you said but it does not means that the kitchen has no order to cook. The kitchen still had so many orders all day from the guests who stayed by the pool including your family and from room service order too. So this is why you had to wait little long time same as others. But no one complaint except your family and they were still nice enough to said that " Take your Time We are not so hurry and we are on HOLIDAY" Actually, If you do not want to wait too long
by A verified traveler from Sao Paulo, Brazil
Posted 2 Jan 2020
Very nice place to stay. Very good location, also they offer transport services to the beach every hour. The staff are very friendly. I recommend this place, mainly to stay with family - so cozy!
Comment from Hotel Management
6 Jan 2020 by Su, Hotel Management
Thank you so much for your stay as well as your feedback, We all here are looking forward to seeing you again soon.
by A verified traveler
Posted 4 Nov 2019
it was a wonderful trip. the customer service was excellent
Comment from Hotel Management
4 Nov 2019 by Su, Hotel Management
Thank you so much for your fèedback and hope to have you stay here again soon.
by A verified traveler
Lovely quiet hotel..well maintained
Posted 19 Apr 2019 on HotelsPicked this hotel for quiet time..only guest here
Tv says international..but its not
But plenty of books to read at reception
Will return again
Comment from Hotel Management
24 Apr 2019 by Su, Hotel Management
Thank you so much for your feedback as well as your long stay here. Looking forward to seeing you guys again soon too.