Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from bayside
Posted 19 Dec 2024
Excellent to get to airport by MTR. Very nice and clean. The shower was excellent.
by A verified traveler from Chestnut Hill
Posted 8 Dec 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from Chestnut Hill
Posted 18 Nov 2024
位于高铁站和机场快线上盖，出行非常便利。
by A verified traveler
Posted 4 Nov 2024
It was a very comfortable stay with plenty of shopping within walking distance. Transportation is a bit inconvenient but manageable if you plan ahead. Rooms were very well kept and has amazing views depending on your room choice.
by A verified traveler
Posted 1 Nov 2024
Great hotel
by A verified traveler
Posted 28 Oct 2024
Excellent location, exceptional staff, very keen to assist in any way. Great facilities, very clean
by A verified traveler
Posted 27 Oct 2024
Excellent hotel
by A verified traveler
Posted 27 Oct 2024
Very walkable and easy access to MTR subway, Airport Express train and high speed train station. Staff were very helpful and recommended the Hongkong wine & dining event across the harbor, which turned out to be a fantastic experience.
Comment from Hotel Management
30 Oct 2024 by Anas Bencheqroun, Hotel Management
Dear Yuping,Thank you fo your kind review. I am thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and well-maintained. Our team takes great pride in providing top-notch service, and I am delighted that their recommendations added to your experience.It is fantastic to know that you took advantage of our convenient location. The accessibility to the MTR subway, Airport Express, and high-speed train station truly makes exploring the vibrant city a breeze!We look forward to welcoming you back for another delightful stay. Until then, safe travels!Best wishes, Anas BencheqrounGeneral ManagerW Hong Kong
by A verified traveler from Paddington
Posted 14 Oct 2024
Really disappointed after traveling through China and staying at a number of amazing hotels, this was, by far, the most expensive and yet, by far the least up to standard.
Small room, tired and worn, no slippers, sugar, milk and other basic 5 star amenities. A knock at my door at 9pm asking me about towels?
I won't be staying at a W again.
Comment from Hotel Management
15 Oct 2024 by Anas Bencheqroun, Hotel Management
Dear Adam,I would like to offer my sincerest apologies about your experience. I am very grateful that you brought this matter to our attention, please be assured that your comments have been shared with concerned departments for further evaluation. I hope that you will allow us to rectify the issue and we look forward to hosting you at W Hong Kong again to regain your trust.Best wishes, Anas BencheqrounGeneral ManagerW Hong Kong
