Ratings based on 988 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
good hotel. Newer building compare with most of the hotels in central. Quiet and good service too. Will be back again.
Comment from Hotel Management
26 Aug 2024 by Anas Bencheqroun, Hotel Management
Dear Yan,Thank you for your lovely review. I am delighted to hear that you found our hotel to be a pleasant and accommodating choice, particularly the service provided by our Ladies and Gentlemen.At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your lovely words have been shared with the team.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
by A verified traveler
Posted 16 Aug 2024
It's a very nice hotel. Excellent staff and services. Very close to the high speed train station.
Comment from Hotel Management
19 Aug 2024 by Anas Bencheqroun, Hotel Management
Dear Yongyi,Thank you for your lovely review!I am delighted to hear that you found our hotel to be very nice and that our services exceeded your expectations. Our location near the high-speed train station certainly makes it convenient for our guests to explore the city.At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured, your lovely words have been shared with the team.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
by A verified traveler
Posted 10 Aug 2024
Top of the world hotel physically. Service is excellent. Room and furniture will soon need a refresh.
Comment from Hotel Management
12 Aug 2024 by Anas Bencheqroun, Hotel Management
Dear Kai Kei, Thank you for your generous review.I am delighted to learn of your exceptional experience at The Ritz-Carlton, Hong Kong. I am grateful for your comment regarding the condition of our rooms and furniture. Please be assured that your feedback has been shared with concerned departments for immediate evaluation. Our Ladies and Gentlemen pledge to provide the finest personal service and facilities for our guests, who will always enjoy a warm, relaxed, yet refined ambience. Rest assured, your compliments have been shared with the team.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
by A verified traveler
Posted 8 Aug 2024
Ok
Comment from Hotel Management
9 Aug 2024 by Anas Bencheqroun, Hotel Management
Dear Vinny,Thank you for your kind review.I am pleased to hear that you found the cleanliness, amenities, and service provided by our Ladies and Gentlemen to your liking. Your comment regarding the condition of our facilities is greatly appreciated and your feedback has been shared with concerned departments for immediate evaluation. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your lovely words have been shared with Karen.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
by A verified traveler
Posted 17 Jun 2024
Spectacular view from our Harbour view room. Very spaced room. Friendly staff. Will definitely stay here again for the next visit.
by A verified traveler
Posted 20 May 2024
The reasturent and courtesy of all the staff are absolutely outstanding
by A verified traveler
Posted 9 May 2024
Great service, clean room, beautiful views
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 30 Apr 2024
presidential treatment and I’ve stayed at a lot of hotels . Nothing tops this one
by A verified traveler
Posted 25 Apr 2024
Large room, shame about the view looking in the wrong direction
Generally helpful staff, if poorly trained in some respects
Near the new museums which is why I booked it
