Ratings based on 959 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Azusa Ca
Posted 15 Nov 2024
Property is a little bit old and location is very good
Comment from Hotel Management
18 Nov 2024 by Martin Fung, Hotel Management
Dear Anita, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We have noted and indeed are concerned of the area(s) which failed to meet your expectations. To ensure a comfortable and pleasant accommodation experience for our guests, the hotel will carry out scheduled repair and maintenance works on a regular basis. We will consider your comments and forward to our management. It is always through guest’s comments like yours where we could upkeep the services of the hotel. We look forward to welcoming you back in the future when we could show you our improvements. Yours sincerely,Martin FungFront Office Manager
by A verified traveler
Posted 12 Nov 2024
Location location location!!! This property is in the best location when it comes to public transport and the cities highlights.
Comment from Hotel Management
13 Nov 2024 by Martin Fung, Hotel Management
Dear Lisa, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
by A verified traveler
Posted 11 Nov 2024
Joel overall is nice and clean. The room is small
Comment from Hotel Management
13 Nov 2024 by Martin Fung, Hotel Management
Dear kerry, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We also would like to bring your attention to the room types in sizes varying from 18 sq. m to 45 sq. m available at our hotel for our guests’ selection. During guest’s staying period, it is advisable to bring any request for assistance to the attention of our on-duty guest service personnel who shall best address any of our guests’ needs immediately. We look forward to welcoming you back in the future.Yours sincerely,Martin FungFront Office Manager
by A verified traveler from Chino
Posted 7 Nov 2024
The place is very convenient for shopping, the place is safe even late night
Comment from Hotel Management
8 Nov 2024 by Martin Fung, Hotel Management
Dear EDITH, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
by A verified traveler
Posted 27 Oct 2024
The hotel has been around for a long time. Though it is older but rooms and facilities have been week kept. I chose this hotel this time again is mainly for price and location. It is easier to take the Tsuen wan line and also very easy for me to get to railway to Shenzhen at the same time. Dining eatery is within walking distance. 7-11 24hours shop is behind the block and next to it is a Hong Kong cafe that opens until 12midnigbt with good decent local and western selection at local pricing.
Comment from Hotel Management
28 Oct 2024 by Martin Fung, Hotel Management
Dear Jenny, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
by A verified traveler from Bournemouth
Posted 27 Oct 2024
Large queue fir check in. Otherwise great.
Comment from Hotel Management
28 Oct 2024 by Martin Fung, Hotel Management
Dear John, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely,Martin FungFront Office Manager
by A verified traveler
Posted 18 Oct 2024
by A verified traveler from Chula Vista
Posted 1 Oct 2024
Great location with direct access to the MTR from the lobby. Rooms are on the cozy side.
Comment from Hotel Management
2 Oct 2024 by Martin Fung, Hotel Management
Dear Viwena,Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Best regardsMartin FungFront Office Manager
by A verified traveler
Posted 6 Sep 2024
Very comfortable room and courteous and efficient service from all staff we interacted with.
Comment from Hotel Management
9 Sep 2024 by Martin Fung, Hotel Management
Dear Shirley,Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
by A verified traveler
Posted 22 Aug 2024
Manager was especially nice about helping me sort out a problem with billing. I want to thank her for that!
Comment from Hotel Management
23 Aug 2024 by Martin Fung, Hotel Management
Dear Jon,Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
