Ratings based on 16 Verified Reviews
1.7 Room cleanliness
1.5 Service & staff
1.2 Room comfort
1.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 1 Apr 2024
Check-in was a terrible experience. Zero customer service, and the manager treats customers like criminals.
The room's toilet was unusable without a toilet seat and would not flush properly.
The room itself was not cleaned, and had broken floor tiles. The rooms are not well-maintained. The air conditioner did not work properly. The television did not work at all.
The manager will claim they provide a good service for the cost, however, this is not the case. This place is a slum, not a hostel. As someone who has stayed in quite a few hostels, this one is by far the worst I've ever seen.
Avoid at all costs.
by A verified traveler
Posted 20 Feb 2024
by A verified traveler
Posted 29 Nov 2023
Worst hotel experience for my life so far.
At check in, a blonded hair tip dark skin guy had a conversation with me similar to below, impressive:
" our check out time is 10 to 11"
"Can I be a little early or late just in case I was in middle of things?"
"No our check out time is 10 to 11"
"Ok"
"So what time are you checking out?"
"10 to 11"
"What time are you checking out?"
"How exact the time you need?"
"You are asking too many questions, what time are you checking out?"
"10:20 to 10:30 then"
He explained to me their staff is living far and need long transport time, then started lecturing me for a few minutes and repeated a few times that for the low price I paid should not expect stay like a king, if not because of some reason (Expedia penalty?) he would cancel my booking and let me go, and I shouldn't book their hotel next time.
What?! I travelled quite a bit lately to HK from mainland and every time solo I stayed in the cheapest or 2nd cheapest single room, the experience was all from good to very good. The guy is in the wrong industry, and not well informed.
The room, toilet did not flush, no leg room so had to sit to the side, room door stuck to floor and needed to be pushed open etc.
For a night, I wouldn't waste the time of my tonge. But haha its so odd I still remember
by A verified traveler
Posted 31 Mar 2019 on Hotels
Comment from Hotel Management
18 Apr 2019 by Niraj Ballani, Hotel Management
Sorry you had a bad experience while staying at our property. We will work on improving our service quality. We appreciate your feedback. We hope you could give us another chance in the future to serve you better.
by A verified traveler
Posted 29 Mar 2019 on Hotels
Soend more money and stay somewhere better. So many bad options in Hk on places to stay though. Dirty place just like all the other ones. Staff was nice but place was a dump
Comment from Hotel Management
18 Apr 2019 by Niraj Ballani, Hotel Management
We are so sorry you had a bad experience while staying at our property. We are indeed a budget hotel and we cater ourselves to backpackers and tourists who are willing to live in the city centre with 24 hour access to transportation. Our goal at taj deluxe is to provide our guests a budget friendly stay so that they could enjoy the other ravishing perks Hong Kong offers. We will work on improving our service quality. We appreciate your feedback. We hope you could give us another chance in the future to serve you better. We take customer feedback very seriously and always try to improve our services.
Thank you for staying with us and once again we apologise for the unpleasant experience
by A verified traveler
Not recommended
Posted 22 Mar 2019 on HotelsComment from Hotel Management
18 Apr 2019 by Niraj Ballani, Hotel Management
We are so sorry you had a bad experience while staying at our property. Our goal at taj deluxe is to provide our guests a budget friendly stay so that they could enjoy the other ravishing perks Hong Kong offers. We will work on improving our service quality. We appreciate your feedback. We hope you could give us another chance in the future to serve you better. We take customer feedback very seriously and always try to improve our services.
Thank you for staying with us and once again we apologise for the unpleasant experience
by A verified traveler
Posted 28 Feb 2019
Comment from Hotel Management
18 Apr 2019 by Niraj Ballani, Hotel Management
We are so sorry you had a bad experience while staying at our property. We are indeed a budget hotel and we cater ourselves to backpackers and tourists who are willing to live in the city centre with 24 hour access to transportation. Our goal at taj deluxe is to provide our guests a budget friendly stay so that they could enjoy the other ravishing perks Hong Kong offers. We will work on improving our service quality. We appreciate your feedback. We hope you could give us another chance in the future to serve you better.
by A verified traveler
Posted 27 Feb 2019
The owner very tries to satisfy the guests.
But this does not cover up the fact that A filthy filthy place in an old building
Full of Indian restaurants and the smell is unbearable.
Animals and cockroaches, spinning around, including mice running everywhere, shady people wandering around and out of the building.
Comment from Hotel Management
6 Mar 2019 by Niraj, Hotel Management
Thank You for your response, our company manages the guest house inside the building the external factors are unfortunately out of our control all of your comments reflect what you felt about the building not our property located inside. Chungking Mansion was labelled as the world city as recent as 2017 and there is a mixture of Indian, Chinese , africans as well as tourists from all over the world residing inside the building. There are Indian restaurants, money changers, souvenir shops, jewellery stores as well as electronic stores located inside the building. Hong Kong is one of the most densely populated areas in the world, the property pricing are sky high and finding a budget hotel is difficult. We strive to serve people who are looking for a very reasonable stay in Hong Kong as the costs for our rooms are usually 10% of what an actual hotel would be. We make sure our guests understand that they are booking a guest house and not a hotel and thus our location and amenities reflect on the price.
Once again we apologise that you felt such during your stay.
by A verified traveler
Posted 22 Feb 2024 on Hotels
