Ratings based on 1,961 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Singapore

Posted 28 Dec 2024
Excellent
5 out of 5
by A verified traveler

Posted 27 Dec 2024
超級方便,周边同時可以 Shopping.更加同時酒店内安全做足。
5 out of 5
by A verified traveler

Posted 26 Dec 2024
Wonderful service and great location
Comment from Hotel Management
30 Dec 2024 by e-Business Executive , Hotel Management
Dear Cheryl Hoi Wan,Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of Royal Plaza Hotel. Please come visit us again, we look forward to welcoming you soon.Kind regardsWilliam ChanGeneral Manager
4 out of 5
by A verified traveler

Posted 26 Dec 2024
At night we cannot come in through the mall but have to enter through main door, the problem is we need to walk through a corner where people are smoking.
Comment from Hotel Management
30 Dec 2024 by e-Business Executive , Hotel Management
Dear Kai Ming,Thank you for taking the time to share your comments with us. It has been our pleasure to have you as our valuable guest. We look forward to welcoming you back soon.Yours sincerelyWilliam ChanGeneral Manager
5 out of 5
by A verified traveler

Posted 25 Dec 2024
Easily accessible and super convenient as there's a mall linked to the hotel. Hotel rooms are also big and spacious.
Comment from Hotel Management
30 Dec 2024 by e-Business Executive , Hotel Management
Dear Michelle Li Ping,Thank you for sharing your impressions with us, following your recent stay at Royal Plaza Hotel. We are delighted that overall you were pleased with the location and that you were satisfied with the guest room. We look forward to welcoming you to Royal Plaza Hotel again in the near future.Yours sincerelyWilliam ChanGeneral Manager
2 out of 5
by A verified traveler

Posted 20 Dec 2024
The toilet is very dirty. A piece of toilet paper sticks in the seat, kind of disgusting.
Comment from Hotel Management
24 Dec 2024 by e-Business Executive , Hotel Management
Dear Keangpo Thank you for choosing Royal Plaza Hotel and for sharing your stay experience.Firstly, please accept our sincere apologies for your unpleasant experience. We are deeply concerned that we have fallen short of your expectation in regards to the room condition. Please rest assured that this is not our usual standard and it has been brought to the attention of the relevant departments to ensure this does not re-occur.Thank you for your valuable feedback. We do hope you will revisit us again to allow us to provide you with a much more enjoyable experience.Warm regardsWilliam ChanGeneral Manager
5 out of 5
by A verified traveler

Posted 20 Dec 2024
The staff was very friendly.
Comment from Hotel Management
24 Dec 2024 by e-Business Executive , Hotel Management
Dear Barry Thank you for sharing your stay experience with us. We are happy to know that you had such a wonderful time with us and that you enjoyed the excellent service and our colleagues who were always friendly and helpful. This is a testament to the hard work and dedication of our enthusiastic team.We look forward to welcoming you back very soon.Warm regardsWilliam ChanGeneral Manager
5 out of 5
by A verified traveler from Oakland Gardens

Posted 19 Dec 2024
The staff at this hotel was wonderful! Sammy, Andy and another gentleman that I did not catch the name of saved my day! They helped me with a lost phone situation and I actually was able to retrieve the phone! I want to thank them and all the staff there at Royal plaza! Thank you so much! I will be forever recommending you guys!!
Comment from Hotel Management
24 Dec 2024 by e-Business Executive , Hotel Management
Dear Karen Thank you for your compliments to Sammy, Andy and his team. I will definitely pass your kind words to them and it is an encouragement to us in providing more quality services to each valuable guest.Please come visit us again, and we look forward to serving you at Royal Plaza Hotel in the near future.Warm regardsWilliam ChanGeneral Manager
5 out of 5
by A verified traveler

Posted 19 Dec 2024
Location is near to MTR & shopping
Comment from Hotel Management
24 Dec 2024 by e-Business Executive , Hotel Management
Dear William Thank you for choosing Royal Plaza Hotel and for sharing your stay experience. We are pleased that you found our hotel location convenient. We are located in Mong Kok, the bustling heart of vibrant Kowloon, within easy walking distance of shopping malls, traditional markets and restaurants.We all look forward to welcoming you back in the not too distant future.Warm regardsWilliam ChanGeneral Manager
3 out of 5
by A verified traveler

Posted 19 Dec 2024
They should consider to change the mattresses, And is time to change.
Comment from Hotel Management
24 Dec 2024 by e-Business Executive , Hotel Management
Dear Desmond Thank you for taking the time to share such valuable feedback.We are deeply concerned in some areas such as mattresses that we had fallen short of your expectation during your recent stay with us. We will take your advice in our planning of future refurbishment to ensure we always offer our guests the finest facilities.We look forward to the opportunity of welcoming you back in the not too distant future.Warm regardsWilliam ChanGeneral Manager