Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The hotel is very close to the Tsim Sha Tsui metro station so it's super convenient to get around. There are also numerous restaurants nearby and shopping is in the same complex. The staff is very polite and helpful. I stayed at Prince and Gateway in between my trips to other parts of China so I left my other luggage at these hotels while I was away. I did not have shower gel and shampoo the last time I was at Prince so it was a housekeeping issue but overall it was a pleasant stay and I highly recommend Prince and Gateway.
Comment from Hotel Management
26 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 3 Nov 2024
amazing hotel!
Comment from Hotel Management
4 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 27 Aug 2024
I enjoyed my stay because of the location, comfort and excellent service. The room offers lots of storage spaces. The bathroom was spacious. The housekeeping team, receptionists, in-room dining team, and bellboys were very professional, polite, and friendly. The services that they delivered were efficient and exceptional!
This hotel is conveniently located in Tsim Sha Tsiu and it connected to Harbour City (one of the best malls) and close to shopping, restaurants, groceries, and public transportation.
The team was able to solve the issue in a timely manner. One night, I smelled smoke, so I called the Guest Service. They sent someone to do investigation immediately and found out the guest next to my room was smoking cigarettes with his door opened. They gave this guest a warning, as this was a non-smoking property. The customer service rep gave me a follow-up call and kept me updated with the situation, apologized for this happening, and thanked me for reporting. I was very grateful for how efficient and professional the team handled this.
I highly recommend this hotel, and would definitely stay there next time when I visit Hong Kong!
Comment from Hotel Management
28 Aug 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 22 Aug 2024 on Wotif
Very close to public transport, shopping and local restaurants. Room was a bit dusty and bathroom smelled a little
Comment from Hotel Management
28 Aug 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our cleaning service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 28 Jul 2024
Convenient location
Comment from Hotel Management
29 Jul 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable GuestThank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 22 Jul 2024
Convenient location. Close to all business but NOT in a run down area. Room is very spacious.
Comment from Hotel Management
22 Jul 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
