Ratings based on 971 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Nicole at front desk reception was friendly helpful and kind
Comment from Hotel Management
1 Dec 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 26 Nov 2024
Bathroom is totally outdated. The furniture is old
Comment from Hotel Management
1 Dec 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 26 Nov 2024
The hotel is old. But the service is good.
Comment from Hotel Management
26 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler from Raleigh
Posted 26 Nov 2024
just wondered if heating is availble in the room. The room was maintained at 19.5C without an option for heating. A bit chilly in the evening.
Comment from Hotel Management
26 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 17 Nov 2024
Excellent stay
Comment from Hotel Management
18 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
by A verified traveler
Posted 8 Nov 2024
Marbo floor at the bathroom is damaged
Bathroom shower drain is clog
Coffee mug has stain on it
Comment from Hotel Management
13 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
by A verified traveler
Posted 4 Nov 2024
Very nice area, walkable and safe.
Comment from Hotel Management
4 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 3 Nov 2024
The view and location are perfect!
I recommend having a whiskey sour with Paulus in the bar after a long day of shopping!
Comment from Hotel Management
4 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
by A verified traveler
Posted 3 Nov 2024
Great location, our room had amazing view of Victoria Harbour. Very convenient for shopping and tourism. Staff were very accomodating.
Comment from Hotel Management
4 Nov 2024 by Gerhard Aicher Area General Manager, Hotel Management
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
