Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
All was grest!
by A verified traveler from North Arlington
Posted 18 Nov 2024
Love that hotel had footbridge to easily access Harbour and view Symphony of Lights
by A verified traveler
Posted 17 Nov 2024
Breakfast buffet was outstanding, large and spacious rooms. Easy access to MTR.
by A verified traveler
Posted 15 Nov 2024
Very nice hotel in the heart of Kowloon. Spacious rooms especially in Hong Kong standards. Breakfast excellent
by A verified traveler from Placerville
Posted 11 Nov 2024
Wonderful harbor view room
Comment from Hotel Management
14 Nov 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear James, Thank you for staying with us and for giving us a great review. We look forward to welcoming you back soon. Kind regards,
by A verified traveler
Posted 2 Nov 2024
Not up to standard for a shangrila
Comment from Hotel Management
5 Nov 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Behzad, Thank you for staying with us and for giving us a great review. Your constructive criticism rating is very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to welcoming you back soon. Kind regards,
by A verified traveler from SINGAPORE
Posted 2 Nov 2024
First class service from the moment we arrived (special thanks to Gary on the front desk), and the views of the harbour are stunning. Room was spacious, but having stayed in many Shangri-la properties this one feels a little dated and could benefit from some refurbishment.
Comment from Hotel Management
5 Nov 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Daniel, Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon. Kind regards,
by A verified traveler
Posted 30 Oct 2024
Good location and service
Comment from Hotel Management
31 Oct 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Lu, Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon. Kind regards,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Lih Chau, Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon. Kind regards,
by A verified traveler from katy
Posted 28 Oct 2024
Calvin from front desk was excellent with great customer service. He accommodated us for an early check in after a long flight with no sleep.
Comment from Hotel Management
31 Oct 2024 by Aidan Chung, Director of Operations, Hotel Management
Dear Ervi, Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon. Kind regards,
