Ratings based on 998 Verified Reviews

3.9 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Paramaribo

This traveler left a rating score only Posted 11 Sep 2023
3 out of 5
by A verified traveler

Posted 14 Jul 2022
I made a request for cooking utensils initially and the hotel rejected me by email. Then When I checked in at 3pm, the usual time. they told me that they can give my request but the room will only be available at 4:30pm, NOT ACCEPTABLE! I told then they should have called me and not let me check in and wait for an hr and a half! Then they made me wait extra 10mins and they told me they will fix it and offered me comp drinks in the restau. After 5mins they came back saying They have the room ready and they will give me my request and a late check out. Of course that ia expected because they made a mess. I know it is high season but still NOT acceptable.
Comment from Hotel Management
30 May 2023 by The Management, Kowloon Harbourfront Hotel, Hotel Management
Dear Guest,It seems as if the attention to detail was the main point lacking during your stay. Your full review has been passed on to the entire team in the hotel and our departmental managers have set up extra training to ensure none of this happens again.Yours sincerely,The ManagementKowloon Harbourfront Hotel
4 out of 5
by A verified traveler

Posted 20 Dec 2021 on Hotels
Comment from Hotel Management
12 Jan 2022 by The Management Kowloon Harbourfront Hotel, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel
4 out of 5
by A verified traveler

Posted 14 Nov 2021 on Hotels
Comment from Hotel Management
30 Nov 2021 by The Management Kowloon Harbourfront Hotel, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel
1 out of 5
by A verified traveler

Posted 29 Aug 2021 on Hotels
Rubbish hotel
Comment from Hotel Management
20 Sep 2021 by The Management Kowloon Harbourfront Hotel, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis
2 out of 5
by A verified traveler

Posted 28 Aug 2021 on Hotels
Poor check in process, dirty tired room, very basic breakfast. Should be a good hotel but so badly managed.
Comment from Hotel Management
20 Sep 2021 by The Management Kowloon Harbourfront Hotel, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel
4 out of 5
by A verified traveler

Great pool!

Posted 23 Aug 2021 on Hotels
Fantastic pool experience! Some sunny spots, shady spots, deep areas and shallow ledges for little ones to bask safely. Apartment-wise it is a bit old and dated but perfectly functional, spacious (by hk standards) and clean. Beds were a bit hard and aircon a bit noisy. Breakfast hosts simply allocated us a table but did not point out where all the food was as some of it was outside the main dining area which we didn't know until day 2. Plenty of other food options about 10-15min walk or a short taxi ride to Whampoa.
Comment from Hotel Management
27 Aug 2021 by The Management Kowloon Harbourfront Hotel, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely,
4 out of 5
by A verified traveler

Posted 9 Aug 2021 on Hotels
Comment from Hotel Management
10 Aug 2021 by The Management Kowloon Harbourfront Hotel, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel
1 out of 5
by A verified traveler

Not clean

Posted 3 Jul 2020 on Hotels
I was very dissapointed after checking into the room. The kitchen, fridge, microwave, washing machine seems to be very old. The aircon in one of the rooms gave off a very bad smell. The room was not clean enough. The walls and floors are shabby. Not much charging slots. I checked out the same day as I coudn’t stay any longer. Good part was the staff was understanding and helpful. They understood my concerns and cooperated well. Thank you!
Comment from Hotel Management
30 May 2023 by The Management, Kowloon Harbourfront Hotel, Hotel Management
Dear Guest,Thank you for taking the time to share this constructive feedback with us. Our apologies for the shortfalls in meeting your expectation, please know it was not our intention. Your feedback has been shared with the team to take immediate corrective action for our continuous improvement to serve you better in future.Yours sincerely,The ManagementKowloon Harbourfront Hotel
5 out of 5
by A verified traveler

Posted 4 Feb 2020 on Hotels
Comment from Hotel Management
7 Feb 2020 by The Management, Hotel Management
Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel
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