Ratings based on 709 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vancouver
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are great motivation for us to strive for higher satisfaction for our guests. We look forward to the opportunity of welcoming you back again in the future.
by A verified traveler
Posted 17 Oct 2024
Small but perfectly formed hotel fight in the area we wanted nothing to swanky
Comment from Hotel Management
18 Oct 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your positive review! We have shared your comment with the team for improvement to ensure better staying experience in the future. Thank you for staying with us and we look forward to welcoming you again soon.
by A verified traveler from Spring
Posted 11 Oct 2024
The front desk staff were outstanding. Super fast check-in. They also helped with directions and getting taxis. The room was small but very comfortable. The person that cleans the rooms did an excellent job. The room was absolutely spotless. We will stay again for sure. The location is also perfect, walking distance to everything.
Comment from Hotel Management
13 Oct 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are great motivation for us to strive for higher satisfaction for our guests. We look forward to the opportunity of welcoming you back again in the future.
by A verified traveler
Posted 6 Oct 2024
The room has mole stains and smells.
Comment from Hotel Management
10 Oct 2024 by Matthew, Hotel Management
Thank you for choosing to stay at Hotel Hart and taking time to share your feedback with us. We will share with concerned departments for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Jul 2024
Housekeeping staff were nice and friendly. Even when some facilities needed to be fixed during midnight, the staff arrived immediately to take care of it. Good shower - water pressure and hot water. Good air conditioning. Excellent location.
Comment from Hotel Management
21 Jul 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are great motivation for us to strive for higher satisfaction for our guests. We look forward to the opportunity of welcoming you back again in the future.
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your positive review! We have shared your comment with the team for improvement to ensure better staying experience in the future. Thank you for staying with us and we look forward to welcoming you again soon.
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
14 Feb 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your positive review! We have shared your comment with the team for improvement to ensure better staying experience in the future. Thank you for staying with us and we look forward to welcoming you again soon.
by A verified traveler
Posted 9 Jan 2024
Superb location, Attentive staffs, Cleanliness, comfortable bed, sufficient amount of pillows. Although the room size is small according to the standard HK’s hotel style, the room is very well function in terms of design aspects. Standard features are provided including kettle and coffe mugs, safe box, small fridge, slipper, amenities. I like that the glass door is provided to keep the shower area completedly separate to the toilet where some of the other hotels elsewhere do not have this feature although with the much bigger room.
The only minus point would be the wifi was not really stable.
Comment from Hotel Management
10 Jan 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are great motivation for us to strive for higher satisfaction for our guests. We look forward to the opportunity of welcoming you back again in the future.
by A verified traveler
Posted 28 Dec 2023
The hotel was only a mere 2-3 mins walk from TST/ East TST station, a mall was nearby (with a supermarket). Local foods all around, restaurants downstairs. Everything was clean and spotless.
The lifts were a little stuffy during the warmer times (when my friend and I visited) but it did it’s job.
The room itself, we were upgraded and couldn’t be more thankful (we had onward travels after so we didnt pack light). Thank you to the staff that checked us in!
The room was nice, came with necessities, we were mostly out but when we stayed in, it was nice. Bed was a little hard, walls are a bit thin. But overall it was a good stay
Comment from Hotel Management
4 Feb 2024 by Matthew, Hotel Management
Thank you for staying at Hotel Hart and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are great motivation for us to strive for higher satisfaction for our guests. We look forward to the opportunity of welcoming you back again in the future.
by A verified traveler
Posted 22 Nov 2023
Hart hotel is affordable and is in a good convenient location.I have always stayed here whenever I visit HK. After Covid the hotel has downsized a lot. This is my first post Covid visit. Service still decent however I strongly suggest management to review their laundry service! I’ve found visible stain on both bed linen and towels which makes one uncomfortable.
Comment from Hotel Management
22 Nov 2023 by Matthew, Hotel Management
Thank you for choosing to stay at Hotel Hart and taking time to share your feedback with us. We will share with concerned departments for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future.
