Ratings based on 965 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Used expedia because official website gave conflicting information. Didn't know about other website.
Great staff attitude. Helped with luggages upon arrival. (note checkin staff mentioned connecting rooms would be available once I come back. Not reality. At least Novotel Citygate is the only checkin staff to tell the truth upon checkin.) Complete google form to give contact information, agree to $10 amenities, sign up for hotel program to complete checkin.
Security/Safety: Hotel key required to access elevator floors. Security/staff stationed near elevator night-morning. Hallway well let.
Rooms & washrooms are aging. This is a motel.
Surprised by bug on the table. Filmed and shared with concierge. Requested room be cleaned early. Concierge apologized.
Great location as base camp for Hong Kong: Currency exchange, Next to Tsim Sha Tsui exit N5 (stairs) to get to AMP mall, Mong Kok, Jordan, Temple Street, Peninsula, harbour, The peaks.
Travel disrupted with T8 Typhoon Signal. Needed to stay extra night. Staff recommended book online for better rates. Show the confirmation # for same type of room will extend current room for extra day. No need to change room.
Great near by eats: Log Ye Dim Sum, Something wild – the farm, Café de Coral
by A verified traveler
Posted 10 Nov 2024
The property was near an MTR station and lots of shops/restaurants nearby
Comment from Hotel Management
11 Nov 2024 by Carlos Souza General Manager, Hotel Management
It seems like you rated your experience at our hotel as 4 out of 5. We are glad to hear that our hotel was near an MTR station and lots of shops / restaurants nearby. Thank you for choosing our hotel and we look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Carlos Souza General Manager, Hotel Management
Thank you so much for awarding us a perfect score for your stay overall. Providing a welcoming and clean environment for our guests is a top priority for us, and we are glad that you had a positive experience in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future.
by A verified traveler
Posted 30 Oct 2024
Closer to everything.
Comment from Hotel Management
31 Oct 2024 by Carlos Souza General Manager, Hotel Management
Thank you for your feedback! We are glad to hear that our hotel's location has been convenient for you. Being close to everything ensures that our guests have easy access to the attractions and amenities they desire during their stay. Thank you for choosing our hotel and we look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 30 Oct 2024
Good service, friendly welcome, good location.
Comment from Hotel Management
31 Oct 2024 by Carlos Souza General Manager, Hotel Management
Thank you for your positive feedback and high rating!We are thrilled to hear that you appreciated our good service, friendly welcome, and excellent location. Providing exceptional service to our guests is our top priority, and we are delighted that our efforts have contributed to your positive experience. We look forward to welcoming you back and providing you with another memorable stay.
by A verified traveler from San Diego
Posted 26 Oct 2024
Staffs were very friendly, room was clean.
Comment from Hotel Management
28 Oct 2024 by Carlos Souza General Manager, Hotel Management
Thank you so much for awarding us a perfect score for your stay overall. We are delighted to hear that you found our staff very friendly and that your room was clean. Providing a welcoming and clean environment for our guests is a top priority for us, and we are glad that you had a positive experience in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future.
by A verified traveler
Posted 21 Oct 2024
Location and service are second to none
Comment from Hotel Management
22 Oct 2024 by Carlos Souza General Manager, Hotel Management
Thank you so much for awarding us a perfect score for your stay overall. I do hope that you had a wonderful time in our city and got the best from our vibrant neighborhood. On behalf of my entire team at Holiday Inn Golden Mile, it was a pleasure to host you, and it would be a pleasure and a privilege to welcome you back to our hotel for another enjoyable stay.
by A verified traveler
Posted 19 Oct 2024
The view from my room left me feeling unimportant. My room was 1119 and though the room itself was pleasant, when opening up the curtains to see into residential property windows and the garbage in the alley below was my last expectation
Comment from Hotel Management
21 Oct 2024 by Carlos Souza General Manager, Hotel Management
We sincerely apologize for the disappointment you experienced with the view from your room and will take your comments into consideration, as we strive to improve and provide a more satisfying stay for all our guests. We appreciate your feedback and hope that you will give us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 18 Oct 2024
Very convenient
Comment from Hotel Management
21 Oct 2024 by Carlos Souza General Manager, Hotel Management
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our convenient location. Your satisfaction is our priority, and we are thrilled that you had a pleasant stay with us. We look forward to welcoming you back for another wonderful experience.
by A verified traveler
Posted 9 Oct 2024
The business executive lounge was not as good, as the breakfast options were very limited
Comment from Hotel Management
10 Oct 2024 by General Manager Carlos Souza, Hotel Management
Thank you for your feedback regarding the business executive lounge. We appreciate your insights about the breakfast options being limited. Your comments are valuable to us, and we will certainly take them into consideration as we strive to enhance our services and offerings.If you have any specific suggestions for improvements, please feel free to share. We hope to provide a better experience during your next visit!Warmest regards, Carlos SouzaGeneral Manager
