Ratings based on 858 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Abbotsford
Posted 18 Nov 2024
Did not appreciate the fact that during our last day we were told we could use the room until 2PM and when we arrived from a walk at 1:40PM to get our suitcases to leave, our plastic keys did not open the door and the housekeeper who happened to be around opened the door for us so that we could collect our belongings to check out!!! A really bad experience, to say the least
Comment from Hotel Management
20 Nov 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Aurora,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, which affected your overall impression. We will address this matter with our front desk team to prevent similar situations in the future, and we will provide corrective training to enhance our service standards. Your comments are important to us, , and we genuinely value your input, as it helps us improve our service. We hope you will give us another opportunity to serve you better in the future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 17 Nov 2024
Good service and clean!
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Penny,Thank you for your recent stay at Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your experience with us. We are glad to learn that you enjoyed our good service and the room cleanliness. As the world adjusts to new travel norms and expectations, IHG is enhancing the experience for our hotel guests by redefining cleanliness and supporting well-being throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guests. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to serve you in the near future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 16 Nov 2024
Although the hotel is located in an industrial area, it is clean and well-maintained, with security staff consistently monitoring the entrance. The lack of dine-in options helps minimize public traffic into the hotel at night, creating a quieter environment. The room cleaning team was exceptionally polite, always greeting guests warmly in the morning, and the café manager was equally courteous. The breakfast offerings exceeded expectations, providing a variety of options beyond the typical American-style free breakfast.
In conclusion, if I visit Hong Kong again, I would definitely choose this hotel.
Comment from Hotel Management
20 Nov 2024 by Holiday Inn Express Hong Kong Kowloon CBD2 , Hotel Management
Dear Bonita,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your stay experience with us. We are glad to learn that you are satisfied with our guestroom, cleanliness, customer service, and complimentary breakfast arrangement. As the world adjusts to new travel norms and expectations, at IHG we are enhancing the experience for our hotel guests by redefining cleanliness and supporting well-being throughout their stay. Our IHG Clean Promise ensures that our hotels provide a safe and clean environment for you and our guests.Your kind comments mean a lot to us, as they enable us to maintain and enhance the guest experience. We will continue to strive to be the Great Hotels Guests Love. Thank you for your support, and we look forward to welcoming you in the near future.Yours Faithfully, Dennis Hui General Manager
by A verified traveler
Posted 13 Nov 2024
Big thanks to the Holiday Inn staff for giving us recommendations on where to go, the best time and some local shortcuts to get to some hidden gems around the country.
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Wilfred, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your experience with us. It is our honor to receive your perfect score. We are glad to hear that you were satisfied with your overall experience, especially regarding our customer service. Customer satisfaction is one of our top priorities, and we are committed to making every effort to provide comfortable, clean, and friendly accommodations. We will share your compliments with the team. Thank you very much for your support. We will continue to strive to be the great hotel that guests love. We look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 9 Nov 2024
Staff were nice and accommodating. Close to the MTR and apm mall for shopping Easy to travel by MTR to Hong Kong central .
Comment from Hotel Management
11 Nov 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Way Dong, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your stay experience with us. It is our honor to receive your high score and positive feedback. We are glad to know that you are satisfied with the overall experience. Yes, It is true that we have a great location near the MTR station, APM shopping mall, and the main commercial buildings in Kwun Tong. Your kind comments mean a lot to us, it enables us to maintain and enhance guest stay experience. We will keep it up and to be the Great Hotels Guests Love. Thank you for your support and we look forward to welcoming you in the near future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 2 Nov 2024
I can only recommend the the hotel if you don't mind your companion seeing you naked while you're taking shower, While the bathroom glass is supposed to be semi transparent, in reality it hides nothing. Also the breakfast dinning room is freezing cold (an elderly lady was wearing a winter hat) and they had the worst coffee machine i've seen in a Holiday inn. I honestly don't know how they are not embarrased letting customers using it.
On a more positive side the area is good, easy to get around Hong Kong, including a very cheap direct bus from / to the airport. The staff is friendly and the free daily bottle of water is welcome.
Comment from Hotel Management
4 Nov 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Georgi,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2. We are pleased to know that you enjoyed our convenient location, customer service and in room amenities. In the meantime, we will share your comments on the bathroom design with our management team for future consideration. We understand that you were not entirely satisfied with our complimentary breakfast arrangements. We have conveyed your feedback to relevant departments to investigate the matter and take appropriate action. Please rest assured that we will strive to provide a more satisfying stay experience for all guests. Your comments are important to us, as they help us improve our level of service. We hope to have the pleasure of welcoming you back soon. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 27 Oct 2024
LUNCH AND DINNER SHOULD ALSO BE INCLUDED IN THE PACKAGE.
Comment from Hotel Management
29 Oct 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Harshita,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your high score. Customer satisfaction is one of our top priorities, and we are committed to making every possible effort to provide comfortable, clean and friendly accommodations. Thank you very much for your support, we promised that we will keep it up to be the Great Hotel the Guest Love. We look forward to serving you in the near future. Yours Sincerely,Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 25 Oct 2024
Excellent staff just the beds were rock hard wish they were slightly abit softer
Comment from Hotel Management
29 Oct 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Wong,Thank you for your feedback! We're thrilled to hear that you found our staff excellent. We understand that a comfortable bed is essential for a great stay, and we appreciate your suggestion regarding the mattress firmness. Your comments will be shared with our management team as we continually strive to enhance our guests' experiences. We hope to welcome you back soon for an even more comfortable stay!Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. We are honored to receive your perfect score and we are glad that you were satisfied with our customer service. We understand that a comfortable bed is essential for a great stay, and we appreciate your suggestion regarding the mattress firmness. Your comments will be shared with our management team as we continually strive to enhance our guests' experiences. We hope to welcome you back soon for an even more comfortable stay!Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 13 Oct 2024
This was my second stay here. Very professional and courteous staff. Rooms were spotlessly clean. They have a drinking water dispenser on every floor which makes life easy for guests who donot have to rush out to buy water. Very close to Kwun Tong Mtr and APM mall. Lots of dining options around. I even got a good indian dine in restaurant in the area.
Comment from Hotel Management
15 Oct 2024 by Dennis Hui, General Manager, Hotel Management
Dear Nivedita,Thank you for your recent stay at Holiday Inn Express Hong Kong Kowloon CBD2 again and sharing your stay experience. We are delighted to receive your perfect score and glad to learn that you enjoyed our customer service, room cleanliness, facilities and convenient location. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guest. Thank you very much for your support, we will continue to strive to be the Great Hotels Guests Love. We look forward to the opportunity to welcome you back in the near future.Yours Faithfully, Dennis Hui General Manager
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Guest, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and thank you very much for your support. We look forward to welcoming you back to our hotel in the near future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
