Ratings based on 134 Verified Reviews

3.4 out of 5
75% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 29 Oct 2024
Pintoo and his staff where very helpful, Hi-Inn is in the Centre of Kowloon!
1 out of 5
by A verified traveler

Posted 2 May 2024
Staff
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Feb 2024
2 out of 5
by A verified traveler

Cheap, Not Comfy, Sketch, But Good Operator

Posted 30 Nov 2023 on Hotels
I saw 2 huge cockroaches I had to ask the reception to kill it. He only killed one and missed one. I was never felt comfortable after that. Then the next day there is another small cockroach by my luggage. The hotel is in an old place its like a motel, no windows which I requested and paid for the one with it. They gave me the most regular room. Facility is okay. Hot water is good, AC is cold, and the hair dryer is good too. But the exhaust stopped working on the second day of my stay for whatever reason.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Oct 2019 on Hotels
1 out of 5
by A verified traveler

Very Bad

Posted 28 Jan 2019 on Hotels
I did not stay at this hotel; it was so very bad. I never had problems trusting Hotels.com, but this time I was very disappointed. There is a big question on the reliability of Hotels.com and its reviews when the "hotel" I booked (chose a bit more pricey one than hostels or B&Bs coz I wanted better) was totally different, much smaller and dirtier than the pictures show, not to mention I did not even stay in Hi-Inn hotel but some other room owned by the business owners. P.S. It's in the Indian-owned area in HKG
Comment from Hotel Management
7 Mar 2019 by Amy Leung, Hotel Management
Thank you very much for your valuable comment and feedback.
4 out of 5
by A verified traveler

Good and convenient for airport

Posted 26 Jan 2019 on Hotels
A good Pinoy style hotel. Quite basic but has all you need. Really convenient for Manila Airport T1 and terminal bus connections, yet did not notice the planes. Helpful and friendly staff. Local area residential with a couple of small local stores. 5-10 minute walk to 711.
Comment from Hotel Management
7 Mar 2019 by Amy Leung, Hotel Management
Thank you very much for your valuable comment and feedback.
1 out of 5
by A verified traveler

Posted 1 Jan 2019
This hotel is horrible I never never seen before ,and why when I saw the picture from the app very very big difference,when I check in and walked in the room no air at all I can not breath , how can I stay there two night , and the ground floor look to many strange people , my husband talk to me I don’t want to die from here he’s very angry with this booking after I moved out make me lost my money @$250 AUD ,I very very disappointed this booking!
2 out of 5
by A verified traveler from Vancouver BC

Posted 8 Oct 2018
Solitary confinement with a tiny bathroom. It looks NOTHING like the photos posted. It felt like a scam although hotels in HK are expensive. No drinking water. Nothing in the way of amenities. Just plain awful.
Comment from Hotel Management
5 Dec 2018 by Amy Leung, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 24 Sep 2018
We had a pleasant stay except lift capacity issue.
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