Ratings based on 398 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Finding the Cleveland motel was a gem! The staff were lovely and welcoming. The lady at the front desk was delightful and so informative. We always felt safe. There were trampolines and swings for the children. Unfortunately the thermal pools weren’t working however they provided meal vouchers and swim vouchers to make up for it. The room and fridge was very clean. The kitchen had everything we needed for 2 nights. Two decent sized bedrooms. You need a car to stay here as it’s not walking distance. Overall better thank expected given it’s 3 stars.
Comment from Hotel Management
7 Jan 2025 by Mylene & Kath, Hotel Management
Good Day, BrennaThank you very much for the thoughtful comment. It warms our hearts knowing that you enjoyed your stay at the Cleveland Motel Rotorua. Thank you for being such lovely guests. We hope to host you again on your next Rotorua trip. Please feel free to contact us if we could be of any assistance.
by A verified traveler
Posted 31 Dec 2024
A big Cockroach found in the room. Pools are not working, replaced by voucher for dinning. However, the dining place is closed.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Mylene & Kath, Hotel Management
Hi DanielWe appreciate the high rating. Hope to see you again on your next Rotorua trip.
by A verified traveler
Posted 20 Nov 2024
Service and friendly staff made for a very pleasant stay.
Comment from Hotel Management
21 Nov 2024 by Mylene & Kath, Hotel Management
Kia Ora RichardThank you very much for the lovely feedback. We hope to host you again on your next Rotorua trip.
by A verified traveler
Posted 10 Nov 2024
Great value, old style motel but refurbished. Driveway resurfacing work going on, but its not a problem
Comment from Hotel Management
17 Nov 2024 by Mylene & Kath, Hotel Management
Good Day BevanWe couldn't thank you enough for being such nice guests. We are happy to hear that you enjoyed your stay. We can't wait for you to see all the changes on your next visit. Please feel free to contact us should you require assistance with the next booking.
by A verified traveler
Posted 5 Nov 2024
The staff were wonderful but the drive was being torn up while we were there. If it were not for that it might have been good. We were the only ones staying there the second night, first night only one other couple. Bed was comfy, bathroom updated and evenings were quiet. Staff gave helpful tips for things to do in the area.
Comment from Hotel Management
17 Nov 2024 by Mylene & Kath, Hotel Management
Good Day TerryAgain, we apologize for the inconvenience caused by the on-going renovations. We are happy to hear that you still enjoyed your stay even with the driveway all torn up. We appreciate your thoughtful comments and hopefully we can see you again on your next Rotorua trip.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Mylene & Kath, Hotel Management
Hi NickThank you so much for the perfect scores! We appreciate it a lot. Hope to host you again on your next Rotorua trip.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Mylene & Kath, Hotel Management
Hi DavidThank you very much for the perfect scores. Hope to see you again on your next Rotorua visit!
by A verified traveler
Posted 21 Sep 2024
Staff were very accommodating providing access to rugby match
Comment from Hotel Management
22 Sep 2024 by Mylene & Kath, Hotel Management
Good Day JaniceYour comfort is our top priority. Thank you so much for staying at the Cleveland. We are so glad to hear that you enjoyed your experience and we hope to see you again on your next Rotorua visit. Please feel free to give ring us should you require assistance.
by A verified traveler
Posted 19 Sep 2024
The property has been renovated and very fresh and clean. Comfortable bed. Good heating. Private mineral pool was very relaxing and we enjoyed it very much. We will stay there again next time we go to Rotorua.
Comment from Hotel Management
22 Sep 2024 by Mylene & Kath, Hotel Management
Good Day AngelThank you so much for giving us such a wonderful feedback. We are so happy to hear you enjoyed your experience with us. We can't wait to welcome you back here at the Cleveland. Please feel free to contact us should you require assistance.
