Ratings based on 93 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Modern and comfortable hotel
Posted 23 May 2024 on HotelsVery nice modern hotel in a reasonably good location. Walkable to Imago Mall and a few dining options nearby including one up the spiral stair case in lobby (unfortunately the staff didnt tell us about this, so we found it after dinner, but still enjoyed a cocktail and dessert there after we found it ourselves). Rooms are modern and comfortable. Only downside is the road noise as we were on the road side of hotel, which overlooks a major highway and the sound proofing is minimal.
Comment from Hotel Management
24 May 2024 by The LUMA Hotel, Hotel Management
Dear Scott, Warmest greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed our modern design, comfortable rooms, and convenient location.We apologize for any inconvenience caused by the road noise and for not informing you about dining options upon your arrival. Your feedback is invaluable, and we will work on improving our communication. Thank you once again for your feedback. We hope to welcome you back for an even better stay in future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by The Luma Hotel, Hotel Management
Dear Kin Chai, Warmest Greetings from The LUMA Hotel! Thank you for your valuable feedback!
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by The Luma Hotel, Hotel Management
Dear Pei zie, Warmest Greetings from The LUMA Hotel! Thank you for the rating! We hope to welcome you back in the future!
by A verified traveler
Posted 2 Apr 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by The Luma Hotel, Hotel Management
Dear Ming Yee, Warmest Greetings from The LUMA Hotel! Thank you for the rating! We hope to welcome you back in the future!
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by The LUMA Hotel, Hotel Management
Dear Yen Ping, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
22 Jan 2024 by The LUMA Hotel, Hotel Management
Dear hyun hae, Warmest Greetings from The LUMA Hotel! We read this rating with much concern. We sincerely apologize for the inconvenience you experienced during your visit. We would appreciate it if you could email us about your unpleasant experience. We will use your feedback to implement necessary improvements in this aspect.We hope to have the opportunity to welcome you back in the future for an improved experience.
by A verified traveler
Posted 12 Jan 2024 on Hotels
Wonderful stay at Luma, a modern and tastefully designed boutique hotel.
Comment from Hotel Management
15 Jan 2024 by The LUMA Hotel, Hotel Management
Dear An, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. We are delighted to know that you had a wonderful stay here. Wishing you a wonderful day ahead and hope to see you around the hotel soon.
by A verified traveler from Forest Grove
Posted 3 Jan 2024
Comment from Hotel Management
11 Jan 2024 by The LUMA Hotel, Hotel Management
Dear Stephen, Warmest Greetings from The LUMA Hotel! Thank you for the great ratings. We truly appreciate it.
by A verified traveler
Posted 20 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by The LUMA Hotel, Hotel Management
Dear Hanzhong, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
14 Dec 2023 by The LUMA Hotel, Hotel Management
Dear Hjh Noor Zawani, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.
