Ratings based on 235 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good value but dry hotel
Posted 21 Jul 2023 on HotelsAn okay hotel with reasonable amenities. Be aware that there is no alcohol in this hotel despite the ‘mini bar’. Staff lovely and very helpful. Limited options for vegetarians especially at breakfast
Comment from Hotel Management
25 Jul 2023 by Raia Hotel, Hotel Management
Dear Annie, Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service, and great location. We truly value your recommendation. We look forward to welcoming you once again to Raia Hotel.
by A verified traveler
Posted 8 Feb 2023
One of the staff is not friendly when i asked for late check out.
by A verified traveler
Posted 1 Mar 2020 on Hotels
Comment from Hotel Management
2 Mar 2020 by Nadhirah, Hotel Management
Dear Mohamad,
Thank you for taking time giving us rating. We hope we can serve you better for your next stay.
by A verified traveler from Penang
Posted 3 Feb 2020
Bathrooms need more cleaning. Rooms are ok. Staff are very helpful.
Comment from Hotel Management
3 Feb 2020 by Ardy, Hotel Management
Thank you for sharing your experience from your stay.
We are sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously.
I have spoken to my Executive Housekeeper and our Housekeeping team to review our cleaning procedures and to make sure this does not happen again.
Once again, thank you for your constructive review. Please do give us a call, and we would be delighted to have you again with us..
by A verified traveler
Posted 29 Jan 2020 on Hotels
Comment from Hotel Management
1 Feb 2020 by Nadhirah, Hotel Management
Thank you for your rating, we are highly appreciate it.
by A verified traveler
Posted 29 Jan 2020 on Hotels
Comment from Hotel Management
1 Feb 2020 by Nadhirah, Hotel Management
Thank you for excellent rating, we hope you having a pleasant experience with recent stay at TH Hotel Kota Kinabalu.
Looking forward to welcome you back not in distant future.
by A verified traveler
Posted 8 Nov 2019
Reception and staff were ok and helpful. Clearly housekeeping was the major issue: dirty sink, rubbish in the sinkhole, stained duvet and pillowcases, stained iron plate, no jug kettle, run down ironing board. What's worse was had very disturbed sleep. Creepy noises and window in the bathroom was left open by the hotel (don't know for what reason???) By far this has been one of my worst for 2- day stay at any hotel. For the rates charged of over RM200, that's just unacceptable. I suggest the hotel reduce the rate to RM100-150 which will justify their setbacks.
Comment from Hotel Management
29 Dec 2019 by Nadhirah, Hotel Management
Dear Sir/Mdm,
First of all, thank you for choosing our hotel during your stay here in TH Hotel Kota Kinabalu.
It was indeed a pleasure having you stay with us and sharing your feedback regarding the experience at our hotel. It is always disappointing to hear of our failures and to learn that our systems and people failed to deliver on this occasion.
Please accept my sincerest apologies for your unpleasant experience. I have noted with concern your comments with regards of your experience which did not meet your expectations and also the service received from staffs.
The matter has been taken up on a priority basis and action has been initiated. It is our constant endeavour to exceed your expectations and to build a long-term relationship with valuable guest like yourself.
I do hope that you will be able to put this one-off experience deviation behind you and give us another opportunity to serve you.
My team and I look forward to welcoming you back on your next visit to the hotel. Please do give us a call, and we would be delighted to have you again with us.
by A verified traveler from Sandakan
Posted 13 Oct 2019
Great stay
Comment from Hotel Management
21 Oct 2019 by Nadhirah, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.We look forward to seeing you on your next trip.
by A verified traveler
Posted 19 Sep 2019
Please alert when customer call
by A verified traveler
Posted 25 Aug 2019
Comment from Hotel Management
2 Sep 2019 by Nadhirah, Hotel Management
Thank you staying with us. We appreciate your feedback and thank you for taking time off to share your good review. We hope to be your preferred choice of accommodation in Kota Kinabalu and look forward to welcoming you back soon.
Thank you
