Ratings based on 160 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
I stayed here for one night as I was transiting through Kota Kinabalu. The hotel kindly offer a free airport pick-up.
Lovely staff, clean room, and good quality gym and pool facilities. The breakfast was pleasant.
by A verified traveler
Posted 10 Oct 2024
Very good value, very helpful staff
Comfy bed
Could do with a bit of a refresh
by A verified traveler
Posted 11 Aug 2024
Nice stay
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 2 Jul 2024
The place is ok for what you pay, close to the airport and large room are the positives, the hotel is noisy and breakfast below average
by A verified traveler
Posted 29 Jun 2024
Fair accommodation for the price paid. Large room, but noisy with a non stop music during the day. Breakfast underwhelming and flavourless. @ballestrinaroundtheworld
by A verified traveler
Perfect location for the airport
Posted 9 Apr 2024 on HotelsWe only stayed briefly between connecting flights and booked into two rooms. The staff at reception were absolutely first rate making us very welcome and the rooms were both spotless. We didn’t eat due to our brief staff so cannot comment on the food at the restaurant. The hotel is the perfect choice for quick access to the airport at Koh a Kinabalu which is a cheap taxi ride away.
Comment from Hotel Management
12 Apr 2024 by Precilla Edmund Guest Relations Manager, Hotel Management
Thank you for your kind words. We're delighted to hear that you had a first-rate experience with us and found your room spotless. We strive to provide exceptional service and cleanliness to all our guests. We look forward to welcoming you back again soon!Sincerely,
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Ryan Melvin Mac Donald Aben, Hotel Management
Hi Holly,Thank you for your wonderful review and for choosing to stay with us at Pan Borneo Hotel Kota Kinabalu. We are delighted to hear that you had a pleasant experience and that our team provided excellent service throughout your stay. Ensuring our guests' satisfaction and providing a clean and comfortable room with a great safeties are our top priorities.Once again, we hope to welcome you back to the Pan Borneo Hotel Kota Kinabalu in the future.Kind regards,Ryan Melvin Mac Donald AbenAssistant Front Office Manager
by A verified traveler
Posted 3 Oct 2023 on Hotels
Comment from Hotel Management
27 Nov 2023 by Sincere regards, Winda Supail Sodomon Front Office, Hotel Management
Dear Valued Guest,Greeting from Pan Borneo Hotel Kota Kinabalu!Thank you for taking the time to share your experience with us.We are delighted that we could make sure you had a great and pleasant stay while you were here.We would like to thank you again for your visit and your input.We hope to see you again at the Pan Borneo Hotel Kota Kinabalu.
