Ratings based on 514 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The staff were very friendly and helpful.
I very much appreciate that they were flexible with our check in date knowing that we were arriving by sailboat.
Comment from Hotel Management
15 Nov 2024 by Mary, Hotel Management
Dear Gary,Thank you for staying at the Oceania Hotel and sharing your wonderful feedback!We are delighted that you had a comfortable and enjoyable stay with us. Our utmost priority is to provide clean rooms and attentive service to ensure our guests have a memorable experience. We are thrilled that you found our convenient location to enhance your exploration of the city.Your kind words about our efficient service are greatly appreciated. We take pride in delivering exceptional hospitality and it is always rewarding to receive such positive feedback from our guests.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager
by A verified traveler
Posted 26 Sep 2024 on Hotels
Strategic location for city centre and spacious bedroom
Comment from Hotel Management
26 Sep 2024 by Mary , Hotel Management
Dear Ms Zainab,Thank you for choosing to stay at Oceania Hotel and for taking the time to share your wonderful feedback with us!We are delighted to hear that you had a comfortable and enjoyable stay with us. It is our utmost priority to provide clean rooms and attentive service to ensure that our guests have a memorable experience. We are thrilled that you found our convenient location enhanced your exploration of the city. We take pride in delivering exceptional hospitality and it is always rewarding to receive such positive feedback from our guests.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager
by A verified traveler
Good location
Posted 26 Sep 2024 on HotelsOceania has become our favourite whenever we are in Kota Kinabalu. Staff are helpful and attentive ro your requests. They prepared ironing board and prayer mat even without prior request. Extra Pillows are useful . Nice space for luggages. Bathroom is spacious .. will definitely be back !
Comment from Hotel Management
26 Sep 2024 by Mary , Hotel Management
Dear Dr Zainab,Thank you for choosing to stay at Oceania Hotel and for taking the time to share your wonderful feedback with us!We are delighted to hear that you had a comfortable and enjoyable stay with us. It is our utmost priority to provide clean rooms and attentive service to ensure that our guests have a memorable experience. We are thrilled that you found our convenient location enhanced your exploration of the city.Your kind words about our efficient service are greatly appreciated. We take pride in delivering exceptional hospitality and it is always rewarding to receive such positive feedback from our guests.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager
by A verified traveler
Good value for money
Posted 14 Jul 2024 on HotelsGood location comfortable bed and pillows soft. Good value for money. Our favourite low cost hotel in Kota Kinabalu.
Comment from Hotel Management
15 Jul 2024 by Mary, Hotel Management
Dear Dr Zainab,Thank you for choosing to stay at Oceania Hotel and for taking the time to share your wonderful feedback with us!We are delighted to hear that you had a comfortable and enjoyable stay with us. It is our utmost priority to provide clean rooms and attentive service to ensure that our guests have a memorable experience. Your kind words about our value for money are greatly appreciated. We take pride in delivering exceptional hospitality and it is always rewarding to receive such positive feedback from our guests.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager
by A verified traveler
Posted 9 Jul 2024
Rooms are good, but it depends which one you get. We had room 116 first, which had no view at all (only a parking building), while 305 was nice. Also there were a few plumbing issues (floater in toilet stuck, one time brown water coming out of the sink). Breakfast is decent but not outstanding. The internet (wifi) is a bit slow but working.
Comment from Hotel Management
9 Jul 2024 by Mary, Hotel Management
Dear Peter,Greetings from Oceania Hotel where we provide limited service that aims to deliver comfort and convenience at a great location and a great value price!Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience you encountered with the plumbing issues in room 116.This is certainly not the level of service we strive to provide and we have address this issue internally to ensure that such matter do not occur in the future.Your feedback is invaluable to us as we continually strive to improve our services and provide exceptional experiences for all our guests. We genuinely hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Warm regards,MaryRoom Division Manager
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Mary, Hotel Management
Dear Cynthia,Thank you for choosing to stay at Oceania Hotel and for taking the time to share your wonderful feedback with us!We are delighted to hear that you had a comfortable and enjoyable stay with us. It is our utmost priority to provide clean rooms and attentive service to ensure that our guests have a memorable experience. We take pride in delivering exceptional hospitality and it is always rewarding to receive such positive feedback from our guests.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 8 Apr 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by Mary, Hotel Management
Dear Mr/Ms Ang,Thank you for choosing to stay at Oceania Hotel and for taking the time to share your wonderful feedback with us!We are delighted to hear that you had a comfortable and enjoyable stay with us. It is our utmost priority to provide clean rooms and attentive service to ensure that our guests have a memorable experience. We take pride in delivering exceptional hospitality and it is always rewarding to receive such positive feedback from our guests.Whether you are visiting for business or leisure, it was our pleasure to have you as our guest, and we are thrilled to be your top choice in Kota Kinabalu. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MaryRoom Division Manager
by A verified traveler
Posted 4 Feb 2024
Staff of the hotel were exceptional and helpful. Hotel is slightly out of the main area, however, lots of food options around the area and easy enough to get to the Main Streets.
Comment from Hotel Management
5 Feb 2024 by Mary, Hotel Management
Dear Andy,Thank you for your feedback!We are pleased to know that you've enjoyed your stay with us recently.Knowing that we able to provide overall exceptional service is an added plus. Hope that we able to meet you again in future and take care.Regards,MaryRoom Division Manager
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Mary, Hotel Management
Dear Kaycee,Thank you for your feedback!We are pleased to know that you've enjoyed your stay with us recently.Hope to see you again in near future and take care :)Regards,Mary
by A verified traveler
Construction next door. Not listed!
Posted 21 Aug 2023 on HotelsConstruction next door. Not listed in hotel booking.
I checked in late night at around 10.30pm, didn't bother opening the curtains.
Next morning awakened by noise of hacking at 7am. Looked outside and saw a huge construction site
Comment from Hotel Management
11 Sep 2023 by Mary, Hotel Management
Dear Mr De No,Thank you for your constructive feedback!Firstly, we apologized for any inconvenience caused throughout your stay with us. Note that we did tried to offer an alternative option with different room category to upgrade but this was deny by yourself and we also did informed to the support team on this matter but was deny as well.We genuinely care for our guest and feedback is essential for us to improve our service even better. Hope that we will be able to serve you again future and take care.Regards,Mary
