Ratings based on 888 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2024
Fantastic location, friendly staff and an amazing breakfast buffet!
Comment from Hotel Management
31 Jul 2024 by Hilton KK, Hotel Management
Dear Ms. Jenny,Greetings from Hilton Kota Kinabalu.Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work.Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know.Kind regards,Smital Shah-BoultwoodGeneral ManagerHilton Kota Kinabalu
by A verified traveler
Posted 1 Jul 2024
A really nice place and one of the best Hilton’s I have stayed in. Staff excellent.
Comment from Hotel Management
2 Jul 2024 by Hilton KK, Hotel Management
Dear Mr. Steve,Greetings from Hilton Kota Kinabalu.Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work.Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know.Kind regards,Emilia RobertPersonal Assistant to General ManagerHilton Kota Kinabalu
by A verified traveler
Never again
Posted 23 Jun 2024 on HotelsPoor location. Many closed down shops behind the hotel.
No hot water for shower and no instruction for use of coffee machine.
3 pm checkout will be charged 50% of room rate even though hotel was empty on Sunday.
Only the concierge/Bell service Team
was friendly.
Room service menu sucks.
Will not stay here again.
Comment from Hotel Management
24 Jun 2024 by Hilton KK, Hotel Management
Greetings from Hilton Kota Kinabalu. Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us at the Hilton Kota Kinabalu. We are very committed to guest satisfaction, and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest.We extend our sincere apologies for the inconveniences you encountered during your recent stay with us. As for late check out charges, we hope to seek your understanding as it the policy to charge the amount for late check out for up to 6pm. Again, we apologized if this is not communicated to you clearly and on time. For improvements, we will take your concerns very seriously, as we strive to uphold the highest standards of service and cleanliness in our hotel. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Once again, our sincere apologies for the inconvenience you faced, and we appreciate your valuable feedback.Best regards,Emilia RobertPersonal Assistant to General ManagerHilton Kota Kinabalu
by A verified traveler
Comfortable bed
Posted 17 Jun 2024 on HotelsComment from Hotel Management
25 Jun 2024 by Hilton KK, Hotel Management
Dear Mrs. Sylvia,Greetings from Hilton Kota Kinabalu.Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work.Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know.Kind regards,Emilia RobertPersonal Assistant to General ManagerHilton Kota Kinabalu
by A verified traveler
Posted 8 Jun 2024 on Hotels
Staff shows friendly and helpful. Location is very convenience .. a big seafood restaurant behind the hotel .. very close to Imago shopping Mall
Comment from Hotel Management
25 Jun 2024 by Hilton KK, Hotel Management
Dear Shui Ping,Greetings from Hilton Kota Kinabalu.Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work.Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know.Kind regards,Emilia RobertPersonal Assistant to General ManagerHilton Kota Kinabalu
by A verified traveler
Posted 4 May 2024 on Hotels
by A verified traveler
Posted 23 Apr 2024 on Hotels
by A verified traveler
Posted 11 Apr 2024
Great buffet breakfast. And access to executive lounge for free canapes and drinks at 5pm-7pm was amazing. Gym was ok nothing special
by A verified traveler
Posted 7 Apr 2024 on Hotels
by A verified traveler
Posted 6 Apr 2024 on Hotels
Amazing hotel! Clean, great service, delicious breakfast
