Ratings based on 118 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Stavroula Filtzantzidou Rooms Division Manager , Hotel Management
Dear Marc,Thank you so much for your wonderful review and for awarding us 5 stars! We are truly delighted that you enjoyed your stay and that we met your expectations. Our goal is to offer each guest a unique and memorable experience, and your positive feedback is the best reward we could hope for.We would be thrilled to welcome you back to Grecotel LuxME Kos Imperial on your next trip!Warm regards,Stavroula FiltsantzidouRooms Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 17 Oct 2024
As it's October we found it lovely and quiet, just the right temperature also, the Reception staff were also informing in this department Upton arrival and we found that everyone was willing to help and serve whenever requested, it was a lovely relaxing Holiday and we will certainly returning!
Comment from Hotel Management
20 Oct 2024 by Stavroula Filtzantzidou Rooms Division Manager , Hotel Management
Dear William John,Thank you so much for your wonderful review and for the 5-star rating! We are thrilled to hear that you enjoyed the peaceful and pleasant atmosphere of our hotel during your stay in October.Our reception team is always here to assist you and ensure your stay is comfortable and enjoyable. We are delighted that we were able to provide you with the service you expected and that you had a relaxing holiday.We look forward to welcoming you back to Grecotel LuxME Kos Imperial in the future!Warm regards,Stavroula FiltzantzidouRoom Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Stavroula Filtzantzidou Rooms Division Manager , Hotel Management
Dear Bart,Thank you so much for your wonderful rating! We are thrilled to hear that you enjoyed your stay at Grecotel LuxME Kos Imperial. Your satisfaction is the best reward for us.We look forward to welcoming you back in the future!Best regards,Stavroula FiltzantzidouRoom Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Stavroula Filtzantzidou Rooms Division Manager , Hotel Management
Dear Rhys,Thank you so much for your fantastic 5-star review on Expedia! We are thrilled to hear that you had a wonderful experience with us.Your kind words motivate us to continue providing exceptional service to all our guests. We truly appreciate your feedback and are delighted that you enjoyed your stay.If you have any further comments or suggestions, please feel free to share them. We look forward to welcoming you back on your next visit!Best regards,Stavroula FiltzantzidouRooms Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 18 Aug 2024
This place is so beautiful! I would definitely come back if I visit Kos again. We were probably the only American family out of the many European countries that were there but that made us feel even more like VIP! My upgrade was phenomenal! Food was phenomenal! My children did not want to leave! Beach is not the best because it’s not very shallow and there’s rocks but the pools are the main thing! There’s even a little island of sand in between the pools if you really want sand! Entertainment at 10pm was nice! Everything was just really beautiful!! The only thing I would like to point out is the smoke detector in room 617 should be replaced. This is a life saving device and not having one could be life or death God forbid! Anyway!! Thank you so much for such an enjoyable experience!
I❤️Grecotel!
Comment from Hotel Management
19 Aug 2024 by Stavroula Filtzantzidou Rooms Division Manager Gr, Hotel Management
Dear Karla,Thank you for your wonderful review and for choosing Grecotel LuxME Kos Imperial for your recent stay! We are thrilled to hear that you and your family enjoyed the upgrade, the food, and the beautiful surroundings. It's fantastic to know that the pools and entertainment made your stay memorable.Thank you once again for your kind words and for bringing this to our attention. We look forward to welcoming you and your family back for another fantastic stay!Warm regards,Stavroula FiltzanzidouRooms Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 16 Aug 2024
Very clean. Beautiful landscape gardens. Next to beach. Staff friendly.
Bar service needs improving.
No bars, restaurants or shops within easy walking distance outside hotel.
An information booklet in the room would have been useful.
Comment from Hotel Management
18 Aug 2024 by Stavroula Filtzantzidou Rooms Division Manager Gr, Hotel Management
Dear Daphne,Thank you for sharing your feedback about your recent stay. We’re delighted to hear that you found the hotel clean, enjoyed the beautiful gardens, and appreciated our friendly staff.Thank you again for your insights. We hope to have the opportunity to welcome you back in the future.Best regards,Stavroula FiltzanzidouRooms Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 13 Aug 2024
Really recommend this property for families. Lovely accommodation, great food, lots of space, great kids club and amazing drinks. Highly recommend the all inclusive as there isn’t much close by to have dinner or lunch.
We loved it and will be coming back again
Comment from Hotel Management
14 Aug 2024 by Stavroula Filtzantzidou Rooms Division Manager Gr, Hotel Management
Dear Angie,Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience and that you enjoyed our accommodation, food, kids club, and drinks. It's great to know that the all-inclusive option worked well for you and your family.We look forward to welcoming you back on your next visit. It will be our pleasure to make your stay just as enjoyable!Warm regards,Stavroula FiltzanzidouRooms Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Stavroula Filtzantzidou Rooms Division Manager Gr, Hotel Management
Dear Valued Guest ,Thank you for your positive review and for sharing your experience at Grecotel LuxME Kos Imperial. We are glad to hear that you had a pleasant stay with us.Your feedback is important to us, and we will share it with our team to continue improving our services. We hope to welcome you back in the future for an even better stay.Warm regards,Stavroula FiltzantzidouRooms Division Manager Grecotel LuxME Kos Imperial
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Stavroula Filtzantzidou Rooms Division Manager, Hotel Management
Dear Graham,Thank you for sharing your feedback. We’re truly sorry to hear that your stay was not satisfactory. If you have any further details to share, please contact us directly.Best regards,Stavroula Filtzantzidou Rooms Division ManagerGrecotel LuxME Kos Imperial
by A verified traveler
4 star
Posted 15 Jun 2024 on HotelsReally nice stay, couple of disappointing things was the food for dinner and lunch at the main buffet restaurant. As vegetarians the options were not great and repetitive. The staff at check in were not extremely helpful to tell you about the hotel and its amenities. Not explaining kids clubs or activities during the day or eve or even navigating us to where things where. Overall a very nice hotel, staff friendly and helpful when and very clean.
Comment from Hotel Management
26 Jul 2024 by Stavroula Filtzantzidou Rooms Division Manager, Hotel Management
Dear Hannan,Thank you for your feedback. We're glad you enjoyed your stay and found the hotel clean and the staff friendly.We hope to welcome you back soon.Best regards,Stavroula Filtzantzidou Rooms Division Manager
