Ratings based on 51 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Perfect!
Posted 19 Aug 2024 on HotelsThe stay in a Windmill Bungalow was one of the best accomodations ever for me. Beds very confortable. The balcony in the 1st floor is just a dream.
by A verified traveler
Avoid
Posted 20 Jul 2024 on HotelsThe hotel looks great on the website. And it is an attractive resort, next to a fabulous beach.
However, it was a mistake to select Half Board, as we were very disappointed with the food, which we thought was not clean, and they have a problem with flies in the restaurant. We found mould on some bread which my daughter ate at the poolside bar.
My mother-in-law got sick which we suspect was from the food.
My daughter also got sick the following day.
We gave our feedback to the management but they didn't seem to care.
We decided to skip the evening meals thereafter (even though we had already paid for them) and did evening trips to nearby towns instead.
The shower head in our room was rusty. There was a bees nest right outside our door (in an inside corridor) etc.
Given we had such a bad experience, we checked out 1 night early (hence lost our money on that night) and flew back home a day early too.
by A verified traveler
Posted 20 Jun 2024
Can barely qualify as a resort. It is old, stayed one night had to check in late but the reception was far from the rooms, waited for golf cart to take us to the room but took forever so had to walk. The breakfast was rough. Only redeeming quality was the large pool. Beach is rocky.
by A verified traveler
Lovely well equipped beach hotel in a fab location
Posted 18 Jul 2023 on HotelsFabulous hotel in a great location. The room was spacious, air conditioned and lovely with a nice balcony, mini fridge, comfy beds and a great bathroom. The hotel breakfast was a big buffet with hot cooked breakfast including bacon, sausage and eggs and cold cuts and cheese as well as honey, yogurts, jam, spreads etc and a freshly made fried egg and pancake station. The hotel pool was very spacious with lots of sunbeds although there was the usual scrum and the beach is right on the hotel with white sand and turquoise blue sea. The staff were all super friendly and accommodating and lovely and explained everything clearly and provided a fab service. The hotel is also brilliantly located with a little shop just over the road and the town of Mastichari only a 15 minute coastal path walk away which had a big supermarket and lots of small shops bars and restaurants. The hotel also had options for excursions such as a daily bus to Kos town which was only €10 return. We had a really relaxing stay and would come back again!
Comment from Hotel Management
19 Jul 2023 by Team of Eurovillage Achilleas Hotel, Hotel Management
Dear Miss K,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and appreciated our spacious rooms, comprehensive breakfast buffet, and our convenient location.Our team strives to provide the best service possible, and it's heartening to know that their efforts were well received. We're also glad to hear that you enjoyed our pool and beach facilities, as well as the excursions we offer.Your feedback is invaluable to us and we are delighted that you had a relaxing stay. We look forward to welcoming you back in the future for another memorable stay.Best Regards,Team of Eurovillage Achilleas Hotel
by A verified traveler
Posted 12 Jul 2023 on Hotels
by A verified traveler
a little disappointing
Posted 3 Jul 2023 on Hotelsour reservation was for two night, in the windmill junior suite.
we arrived at 13.30 hrs, they did not give the key until 15.00 hrs.
On hotel.com site it is indicated daily room cleaning, they did not clean, I called the reception who confirmed the cleaning is done every second day; I asked for complimentary bottle of water, they answered there is a supermarket in front of the hotel (!).
on hotel.com site it is indicated a tax of euro 1.5 per day per room; they charged euro 3 per day.
room is nice, wifi is working; the structure is very big, target of organized trips, breakfast is a battle.
the structure itself might well be a 4star, not the way in which it is organized.
Comment from Hotel Management
4 Jul 2023 by Team of Eurovillage Achilleas Hotel, Hotel Management
Dear Federico,Thank you for taking the time to share your feedback on your recent stay with us. It's through such comments that we are able to maintain and indeed, where necessary, improve our service standards.We would like to sincerely apologize for the misunderstanding that occurred in relation to the check-in time and the room cleaning service. We assure you that our hotel adheres strictly to the check-in time of 15:00 and check-out time of 11:00, as per new guidelines against Covid-19. Also, the policy of room cleaning every second day is indeed correct. However, we understand that these policies might not have been clear on the Hotels.com website, and for that, we apologize.Regarding the water service, we appreciate your comment, and we'll strive to provide better clarity on our amenities in the future. We understand that this might have caused some inconvenience to you.As for the local tax, it appears there may have been an error in the rate mentioned on Hotels.com. Our hotel charges a city tax of 3 per day per room, and we regret any confusion this may have caused. We will certainly liaise with Hotels.com to ensure they update the correct information on their website.While we are pleased that you found our junior suite nice, and the Wi-Fi service efficient, we are sorry to learn that you felt the breakfast experience was not up to the standards you expected. We always strive to provide our guests with an enjoyable dining experience, and we will certainly look into ways to better manage this in the future.We want to assure you that we take your comments seriously, and they will be addressed with our team to improve our overall service. Your feedback is invaluable in helping us achieve our commitment to providing excellent customer service.Once again, we appreciate your feedback, and we hope that this experience will not deter you from staying with us again in the future. We strive to offer our guests an outstanding stay, and we would love to have the opportunity to make your next stay with us a better one.Best regards,Team of Eurovillage Achilleas Hotel
by A verified traveler
Posted 12 Jun 2023 on Hotels
by A verified traveler
Posted 6 Jun 2023
