Ratings based on 379 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Everything was excellent
Comment from Hotel Management
4 Dec 2024 by Michel Troch, Manager, Hotel Management
Dear Elisa, Thank you very much for your kind review.It is heartwarming to know that you had such a wonderful stay at ibis Kortrijk Centrum.We are delighted that you enjoyed the impeccable cleanliness of our rooms, our well-maintained hotel conditions, and the attentive service provided by our staff. These aspects are fundamental to us in providing a comfortable and satisfying stay for all our guests.It would be a pleasure to welcome you back. Best wishes,Michel Troch, Manager
by A verified traveler
Posted 19 Aug 2024
Arrived very late at night. Staff were friendly and efficient and made the experience easy and hassle free
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear Matthew, Thank you very much for this kind review of your recent stay.We truly appreciate your kind words regarding your stay with us.We are delighted that you enjoyed the exceptional cleanliness, condition, and amenities of your room, as well as the friendly and efficient service from our team. Our commitment is to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to know we achieved that for you.We look forward to seeing you again soon.Best regards,Nataliia Kucherenko, Manager
by A verified traveler
Posted 16 Aug 2024
Excellent stay, easy check in, clean, A/C works well. Phenomenal option when attending Alcatraz Music Festival in August.
Comment from Hotel Management
19 Aug 2024 by Nataliia Kucherenko, Manager, Hotel Management
Dear Marvin, Thank you very much for this kind review of your recent stay.It is heartening to know that your stay with us was a memorable one.We are delighted that you appreciated the ease of check-in, the cleanliness of our rooms, and the effective air conditioning system. It is especially rewarding to note that you found our hotel to be a great option while attending the Alcatraz Music Festival, which is indeed one of the exciting local events that our guests can enjoy due to our central location.We look forward to seeing you again soon.Best regards,Nataliia Kucherenko, Manager
by A verified traveler
Great value for money!
Posted 5 Aug 2024 on HotelsThe room was small by North American standards, but just fine by European ones!
Two twin beds stuck together and a clean private shower.
Comment from Hotel Management
14 Aug 2024 by Nataliia Kucherenko, Manager, Hotel Management
Dear Patrick, Thank you for taking the time to review your stay.We are thrilled that your stay with us at ibis Kortrijk Centrum met your expectations and delivered great value. It's particularly rewarding to hear that you found the cleanliness of your room to be impeccable and the service provided by our team to be top-notch.We are pleased that you appreciated the bedding arrangement and found comfort despite the room size, which as you noted, is in keeping with European standards. Our aim is always to provide a cosy and welcoming environment for our guests.The entire team hopes to have the pleasure of welcoming you back again.Best wishes,Nataliia Kucherenko, Manager
by A verified traveler
Posted 21 Jul 2024
Very nice hotel in a beautiful small city.
Comment from Hotel Management
24 Jul 2024 by Nataliia Kucherenko, Manager, Hotel Management
Dear Renee,Thank you for such a positive review.It is heartwarming to hear that your stay with us was so enjoyable.We are delighted that you appreciated the impeccable cleanliness of your room, the well-maintained condition of our hotel, and the attentive service provided by our team. Our staff works tirelessly to ensure our guests have a comfortable and memorable experience, and it's wonderful to know we succeeded during your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Nataliia Kucherenko, Manager
by A verified traveler
Posted 15 Jul 2024
Tried to charge me $60 for the city tax even though it was only $13
Comment from Hotel Management
16 Jul 2024 by Michel Troch, General Manager, Hotel Management
Dear Lauren, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the cleanliness of our rooms and the condition of our hotel, as well as the room amenities and the service provided by our dedicated team.However, we apologize for the misunderstanding concerning the city tax. We strive to maintain transparency in all our charges and regret any inconvenience this may have caused you.Finally, we are pleased that you enjoyed our 24/7 reception, bar, and snack services, which are part of the Ibis standard that we proudly uphold.We hope to welcome you back. Best wishes,Michel Troch, General Manager
by A verified traveler
Posted 26 May 2024 on Hotels
There was a festival and couldnt park where regularly
Comment from Hotel Management
28 May 2024 by Nataliia Kucherenko, Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.It is wonderful to hear that you found the room cleanliness, hotel condition, service, and room comfort to be impeccable. We are proud to provide a welcoming and well-maintained environment for our guests.We regret any inconvenience caused by the festival affecting parking availability. As you may know, we collaborate with the nearby public underground parking to offer convenient parking solutions, although we apologize for any confusion or difficulty you may have experienced during this time.We hope to welcome you back. All the best.Nataliia Kucherenko, Manager
by A verified traveler from London
Posted 12 May 2024
Everything was fine, my only negative was the room felt a little tired and I think the hotel overall is overdue a refurb. But other than that, no complaints. Friendly staff, good location, great breakfast.
Comment from Hotel Management
13 May 2024 by Dimitrio Virone, Hotel Manager, Hotel Management
Dear Thomas, Thank you for taking the time to review your stay.We are delighted to hear that you found our staff friendly and our location convenient, as well as enjoying our extensive breakfast offerings. Our team strives to provide a welcoming atmosphere and we are glad these aspects met your expectations.However, we regret to hear that certain aspects of the room did not fully meet your satisfaction. We understand that maintaining a fresh and contemporary environment is important and appreciate your input. Please rest assured that we are planning updates to our accommodations, which should address your concerns about the room and overall hotel condition. Our commitment to guest comfort remains as strong as ever.In the meantime, our premium rooms could be an excellent choice for those who prefer more modern amenities and a refreshed decor, as they are equipped with additional features such as minibars and Nespresso coffee machines. Choosing one of these rooms on your next visit may enhance your experience at ibis Kortrijk Centrum.The entire team hopes to have the pleasure of welcoming you back again.Best wishes,Dimitrio Virone, Hotel Manager
by A verified traveler from Innisfail
Posted 7 May 2024
Got the job done, had a queen bed. Perfect for 2 people.
Comment from Hotel Management
13 May 2024 by Dimitrio Virone, Hotel Manager, Hotel Management
Dear Shane,Thank you for such a great review.It is delightful to learn that the queen bed provided the perfect comfort for your needs. Our team takes great pride in offering clean, well-maintained accommodations, and your satisfaction with the hotel's condition and the service you received is a wonderful affirmation of our efforts.We are always striving to deliver a memorable experience for our guests, and it's heartening to know we succeeded during your visit. Rest assured that your positive comments will be shared with our team to continue inspiring and motivating them to deliver exceptional service.Thank you once again for choosing ibis Kortrijk Centrum for your stay. Your feedback is invaluable to us and we are grateful for the opportunity to have served you.We look forward to a return visit from you in the future.Best wishes,Dimitrio Virone, Hotel Manager
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
13 May 2024 by Dimitrio Virone, Hotel Manager, Hotel Management
Dear Darren,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Dimitrio Virone, Hotel Manager
