Ratings based on 956 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clayfield
Posted 18 Nov 2024
Great resort for three generation families. Kids, parents and grandparents were all well catered for and everyone had a fabulous time. We stayed in the ocean front Bure’s and they were magnificent. The spa is outstanding. Food was good but service was super slow. The staff were the best, everyone was kind and friendly. We would all definitely go back to this resort again.
Comment from Hotel Management
20 Nov 2024 by Guest Experience Manager, Hotel Management
Bula David, thank you for sharing with us such wonderful fedback,Vinaka
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Riley, thank you for your feedback.Vinaka
by A verified traveler
Posted 16 Nov 2024
Overall a very nice resort. Room was clean and well maintained with a somewhat view of the ocean. Complementary champagne in the evening was definitely appreciated. Dining options were good as well. It would have been nice to have more umbrellas and chairs out. 4/5 stars because although the staff was not rude it appeared they catered to a select demographic ( which was not us). Stayed at many other resorts in Fiji on this trip where staff was just great therefore, although 4 stars, probably won’t return back to this resort.
Comment from Hotel Management
18 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Nazia, thank you for sharing your review.Vinaka
by A verified traveler
Posted 15 Nov 2024
An absolutely lovely resort. The staff were lovely and helpful (a special mention to our butler Atikini, who was a star). Activites and kids club great. The pool was lovely. Food was awesome. Tourism desk in house to book excursions. You can drink the water there, my 2 kids, wife and I had it all week with no problems. Its rare I go back to the same place twice as I like to explore new things, but my family and I will be going back here.
Comment from Hotel Management
18 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Gregg, thank you for sharing your wonderful review.Vinaka.
by A verified traveler
Posted 10 Nov 2024
Overall for the price you pay it was ok. But staffs at buffet and restaurant were not friendly. Their responds to us was not professional or friendly. Asking for drinks with multiple staffs and after a while someone comes back.
Chefs were good to respond to our questions.
Staffs needs more training to be equally friendly with other nationalities. Thanks
Comment from Hotel Management
11 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Vinaka IBNAEZ - thank you for sharing your feedback regarding your recent stay with us. We thank you for your time and we sincerely apologise for the inconvenience caused during your dining experience. This has been shared with the team and will ensure that this is not repeated.Vinaka
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Sarah, thank you for your review.Vinaka
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Anne, thank you for your review.Vinaka
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Alanna, thank you for your review.Vinaka
by A verified traveler
Posted 1 Nov 2024
Not a luxury resort.
In need of an upgrade.
Okay for families.
The adult only area is a dining restaurant and pool area with limited spaces.
The food is limited, expensive and not fresh.
The front desk manager was appalling.
Her approach to a delicate situation that occurred was unacceptable. I’m not sure if it’s lack of understanding or training.
An apology would have been really appreciated.
The only people I received honest good customer care were the two people (lady and gentlemen) at the departure desk who helped me locate my driver back to the airport.
Comment from Hotel Management
3 Nov 2024 by Guest Experience Manager, Hotel Management
Bula Deborah, thank you for taking time to share your feedback of your recent stay with us.We are sorry to hear of your experience with us.We have shared this feedback with the team and ensure that all areas of concern is addressed.Vinaka
by A verified traveler
Posted 18 Oct 2024
Loved the 6pm canapé hour
Comment from Hotel Management
18 Oct 2024 by Guest Experience Manager, Hotel Management
Bula Andrew,thank you for your review.Vinaka
