Ratings based on 73 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
I like the services
by A verified traveler
Posted 31 Oct 2023 on Orbitz
by A verified traveler
Posted 17 Apr 2023 on Hotels
by A verified traveler
Posted 12 Nov 2022
For a short stay in Palau, this is the perfect place .
by A verified traveler
Posted 8 Aug 2019
No complimentary breakfast or at least coffee which was fine cause the front desk offered some and there's a store downstairs which was convenient for me to get some cereal and milk, the staff were friendly and accomodating and i will recommend this place to anyone, i will stay there again
Comment from Hotel Management
8 Aug 2019 by Jinkee D., Hotel Management
Thank you for sharing your feedback. It is our pleasure. Nothing makes our work more worthwhile than hearing such great responses from our guests!
Recommended
for Everyoneby A verified traveler from Japan
Simple but clean, comfortable, and good location
Posted 28 Mar 2017
Pros: Staff, location, airport picking up services
Cons: Hotel amenities (that'd be nice if I could use a comb)
Location: Supermarket, cafe, bar, Palau community college, Palau aquarium, restaurant, petrol station
If you prefer a gorgeous and luxury stay, this is not for you.
But this is the best place for someone who comes for business or an easy trip to Palau.
I stayed at this hotel for my business trip and had nothing to complain.
The room was big and so was the bed. Since air conditioner worked perfectly, I didn't have to get suffered from the hot outside.
Hotel amenities such as a toothbrush or a razor were available but minimum.
I was OK with them but you should bring yours by yourself if you get used to "fancy" stuff.
The hotel staff were all kind and nice. Rosie, especially, helped me and my colleagues a lot.
The Cessna tour she recommended for us became one of the most exciting experiences in my life and was the amazing moment in Palau.
She also took care of us by calling for a taxi (since I didn't understand Palauan language) or restaurants, which helped us a lot.
You can find a supermarket downstairs and a cafe across the street.
It is super hot in Palau so it was really nice to be able to get bottles of water easily.
You can also get to the main road in Palau for 30 seconds and go to everywhere.
I totally liked this hotel and want to stay here again when I come to Palau for my private trip.
by A verified traveler
Posted 28 Nov 2016 on Hotels
by Jean
Posted 31 Aug 2016 on Hotels
by A verified traveler
What a hassle
Posted 12 May 2016 on HotelsOur stay at this hotel didn't have a pleasant ending or beginning. We arrived on a late flight and had arranged in advance for the hotel to pick us up from the airport. The shuttle picked us and a few other guests up and we arrived at the hotel around midnight. Upon arrival the door was locked and no one was around, so we were all waiting outside for several minutes until the door was unlocked and we could check in. Upon check out, we were told we had to pay an extra tax on the room. We agreed but the hotel tried to charge us tax based on their room rate, not on the lower rate we paid based on our hotels.com booking. After several phone calls between the front desk staff and the booking agent we were told there was a problem with the rate hotels.com had, so we should pay the tax they were telling us and try to get a refund from hotels.com. We explained how illogical that was as well as that it didn't make sense for us to pay tax on something we did pay (i.e. the higher room rate they were telling us), and after wasting 30 minutes we asked them to discuss this with management and we would sort it out upon our return at the end of the day. When we came back later they told us we had to pay the full tax, and given we had wasted our time and energy explaining the situation repeatedly to different people, we made the payment in full so we could get to the airport for our flight. The level of service was simply not acceptable.
Recommended
for Everyoneby A verified traveler
Economical hotel option in Koror
Posted 25 Oct 2015
Pros: The kindness of the hotel staff. The room was comfortable, the A/C worked well, and the hotel is very close to a mini-mart and local restaurants.
Cons: This is an economical hotel in Koror and you get what you pay for.
Location: Rock Islands Cafe!
The hotel staff was so kind, accommodating and helpful! I arrived on a red eye and used this hotel between lodging options. The hotel was very accommodating in making a late night airport transfer, as well!
