Ratings based on 162 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Staff were very helpful
Comment from Hotel Management
14 Oct 2024 by PCH Team, Hotel Management
Thank you for the review Rodney. We are please to hear the staff was able to assist :)
by A verified traveler
Posted 16 Sep 2024
We arrived the morning of check-in and was able to store luggage at front desk and enjoy the pool and outdoor games while waiting for check-in. We were able to check in a few hours early which we really appreciated after long travel days. The staff are friendly, accommodating and the room and facilities are clean and comfortable. We also enjoyed the chauffer service around Koror. We would highly recommend this hotel to future travelers and can't wait to stay here our next trip to Palau!
Comment from Hotel Management
18 Sep 2024 by PCH Team, Hotel Management
Alii,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time with us. It’s great to know that our staff made you feel welcome and that you found the room and facilities clean and comfortable. We look forward to welcoming you back on your next trip to Palau!
by A verified traveler
Posted 5 Sep 2024
The staff is lovely and really makes this hotel. Esther us fabulous!!! Friendly, honest snd really helpful
Comment from Hotel Management
6 Sep 2024 by PCH Team, Hotel Management
Thank you so much for your review Susan. We truly have the best team and we agree, Esther is pretty amazing :)
by A verified traveler
Posted 17 Aug 2024
Friendly and helpful staff and free transport service.
Comment from Hotel Management
22 Aug 2024 by PCH Team, Hotel Management
Thank you for your review Nunia :)
by A verified traveler
Posted 16 Aug 2024 on Hotels
The staff was kind and helpful. Great restaurant downstairs. The rooms and bathrooms were updated. Central to downtown and restaurants. Access to tea and water all day. Great WiFi. Hotel provides transportation to nearby locations and was helpful with great tours. All staff were very friendly.
Cons: not the close ocean view that we expected. Breakfast was the same every other day, but you can order off the buffet. Far from the ocean, but the hotel can take you there. Shower didn’t get hot, only warm.
Comment from Hotel Management
22 Aug 2024 by PCH Team, Hotel Management
Alii FriankieJane,Thank you for your detailed review! We're delighted to hear that you enjoyed our kind and helpful staff, The Canoe House restaurant, our updated rooms, and the convenience of our central location. It's great to know that you appreciated the tea and water service, reliable WiFi, and our transportation services.We apologize for any disappointment regarding the ocean view and the temperature of the shower. We strive to be clear about our location and amenities, and we’ll look into improving the consistency of our breakfast offerings as well. Your feedback is valuable, and we’ll use it to make improvements.If there's anything else we can do to enhance your experience in the future, please don't hesitate to reach out. We hope to welcome you back soon!
by A verified traveler
Posted 23 Jul 2024
Liking the food very much & service very helpful.
Unique hospitality and leniency shared from workers allowing him to stay extra few hours with out charge before heading to airport.
Dislike not seeing the pool view as booking room is in the corner, very short time to sight see the place.
Place is beautiful!
Comment from Hotel Management
30 Jul 2024 by PCH Team, Hotel Management
We truly appreciate the review Maxine. Thank you!
by A verified traveler
Posted 23 Jul 2024
Great experience overall! Most comfortable stay and excellent hospitality.
Comment from Hotel Management
30 Jul 2024 by PCH Team, Hotel Management
Thank you for the positive review Tmur
by A verified traveler from Tucson
Posted 2 Jul 2024
Clean comfortable and quiet. Great stop on our way to our final destination
Comment from Hotel Management
3 Jul 2024 by PCH Team, Hotel Management
Thank you for the review Timothy.
by A verified traveler
Posted 21 Jun 2024
Looks can be deceiving. Out in front was a kareokee party ar the Canoe House (which is attached). Once you walk into the hotel that you go loud vibe fades. The hotel has beautiful wood work and firstly class n service My husband was in the ER and they immediately checked me into my room, helped me deliver the bags and asked how they could help. Whether you have needs or not they are always asking how they can help. They have a shared car service for free. Meaning they will drive you anywhere around the island an in a van or car free. The morning breakfast is free and can also be turned into room service for a small amount. Same with the famous Canoe House and their food can also Ben room services for a small fee. Now we did meet another couple on the island who rented a car and said the parking here wasn’t so bad they left. I don’t know aa i only used the car service. He was so nice when i needed to ho get a prescription he dropped me at the hospital and waited with me. Great hotel and would stay again!
Comment from Hotel Management
24 Jun 2024 by PCH Team, Hotel Management
Hi Michelle,Thank you for your review! We're delighted to hear about your positive experience at our hotel. We take pride in our beautiful woodwork and first-class service, and we're pleased that these aspects stood out to you. Our team is always ready to assist guests, and we're glad to hear that we could help during your husband's time in the ER.We're happy you appreciated our complimentary car service and enjoyed the convenience it provided. It's wonderful to know that our breakfast and Canoe House room service options added to your stay's comfort. Your feedback about the parking is also noted and will help future guests.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!
by A verified traveler from Auburn
Posted 12 Jun 2024
This hotel was super central in Koror and easily walkable to many dining options. Hotel breakfast was good and service was excellent. We found the staff to be super helpful with our questions and miscellaneous requests. Would happily stay here again
Comment from Hotel Management
14 Jun 2024 by PCH Team, Hotel Management
Alii September,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us. Our staff takes great pride in being helpful and accommodating, and your feedback means a lot to us. We look forward to welcoming you back on your next visit!
