Ratings based on 248 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
The staff was horrible and was not at all cooperative. They were providing the regular RO filtered water with a sticker of O hotel on top and said that this is what they are giving everyone which i think is really not good on being forced with the RO water. The staff was also not good.
Comment from Hotel Management
29 Aug 2024 by Alankar Deshmukh- Front Office Manager, Hotel Management
Dear Ms. Veena,Greetings from O ' Hotel Pune!Thank you for taking the time to share your feedback with us. We appreciate your input and want to address your concerns actively.We are proud to participate in the No Plastic campaign, and as a result, we have discontinued serving mineral plastic bottles in our rooms. We now provide Ozone-treated water that meets all government norms and guidelines.Regarding the staff behavior you mentioned, we are currently investigating what might have gone wrong. Our staff communicated that you were inquiring about a complimentary upgrade to a suite on a higher floor, along with complimentary drinks because of your previous stay with us. Unfortunately, as our inventory is quite limited and our occupancy was high during your visit, we were unable to accommodate such requests.We truly appreciate your understanding of our position and hope that you will give us another opportunity to welcome you back for an improved experience in the near future.Warm regards,
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
16 May 2024 by Alankar Deshmukh- Front Office Manager, Hotel Management
Dear Valued Guest,Greetings from Ohotel!!It’s always a pleasure to peruse feedback from our guests, especially a happy one such as yours. It’s our continuous endeavor to offer our patrons with an exquisite stay experience and we are elated that we achieved the same during your visit. We are happy to know that our comforting accommodation, seamless service impressed and warm hospitality were appreciable.It was a delight serving you and we hope to welcome you back soon.
by A verified traveler
Posted 12 Apr 2024 on Hotels
Comment from Hotel Management
16 May 2024 by Alankar Deshmukh- Front Office Manager, Hotel Management
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for taking time out to share your delightful feedback on this esteemed travel platform. It’s wonderful to know about your stay experience with us. Our team always steps out of their way to make our guests’ stay special and it was a pleasure hosting you. We look forward to welcoming you again soon with the same warmth and services.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Alankar Deshmukh- Front Office Manager, Hotel Management
Dear Valued Guest,Greetings from O’ Hotel Pune!!Thank you for your recent review, and your kind words. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding expectations.We look forward to being of service to you in the future.Best regards,Team O’ Hotel
by A verified traveler
Hotel needs to improve serice
Posted 2 Mar 2024 on HotelsThe Hotel Service and Hospitality has gone down in last 4 years. The breakfast is very limited and quality not the same as it used be.
Internet was not working. I had use my Mob hotspot to work.
Overall not a great experience this time.
Comment from Hotel Management
3 Mar 2024 by Alankar Deshmukh- Front Office Manager , Hotel Management
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for taking the time to post a candid feedback on your recent experience at The O.I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.We are deeply concerned about the comfort of our guests as it is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. Hence, your feedback is very important for us.Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned departments for immediate attention and improvement. I trust you will not let this incident mar your perception of our service standards and will give us another opportunity to serve you again in the very near future.
by A verified traveler
An excellent hotel
Posted 14 Feb 2024 on HotelsThis hotel is amazing it's so friendly and comfortable. The staff are amazing and the room great with a big bed and huge window to watch the sunrise .its the best hotel in Pune xx
Comment from Hotel Management
15 Feb 2024 by Alankar Deshmukh - Front Office Manager, Hotel Management
Dear Valued Guest,Greetings from The O Hotel Pune!Hearing back from our guests and learning about their experiences is always a delight and we thank for sharing the same with us. We are pleased to note that your experience at our hotel turned out to be just what we strive for- ‘amazing’ and our diligent team impressed you. Your kind mention of our associate has been received with much gratitude.We look forward to see you soon in near future with the assurance of the same warmth and care.Best regards,
by A verified traveler from REDMOND
Posted 14 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Alankar Deshmukh- Front Office Manager, Hotel Management
Dear Valued Guest,Greetings from The O Hotel Pune!Nothing rejoices us more than receiving such happy reviews from our patrons. We are glad that you enjoyed your stay and our services impressed you along with our warm hospitality and accommodation. It was a pleasure serving you and we hope to welcome you back soon for more such memorable experiences. Best regards,
by A verified traveler
Posted 31 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Alankar Deshmukh- Front Office Manager , Hotel Management
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for rating us on this wonderful platform We are happy to note that our strategic location, helpful associates, seamless service, accommodation with view and warm hospitality added value to your stay.We once again take this opportunity to thank you for patronizing our Hotel and look forward to your next visit.
by A verified traveler
Posted 20 Jan 2024 on Orbitz
Comment from Hotel Management
21 Jan 2024 by Alankar Deshmukh - Front Office Manager, Hotel Management
Dear Valued Guest,Thank you for your recent review. We take our guests very seriously, as our goal is to always improve on meeting and exceeding expectationsWe look forward to being of service to you in the future, and on behalf of our team. Thank you!
by A verified traveler
Posted 2 Jan 2024
The check in process took way too long, I almost fell asleep in the lobby. The room was okay, but for the price I’d expect much more. There are far better hotels for a little more price
Comment from Hotel Management
3 Jan 2024 by FOM, Hotel Management
Dear Guest,Greetings from The O Hotel Pune!please accept my apologies for not meeting your expectations with respect to your recent stay. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property.I sincerely hope that you would give us another chance to serve you, and I can assure you thatwe are continuing to work harder to give our guests a great hospitality experience each and every time.We look forward to welcoming you back with improved hospitality and services.Best regards,
