Ratings based on 1,141 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Be aware that if you book here, you will not be able to contact or speak to anyone at any point during your stay. We were hoping for a slightly early check in as we arrived at 4am and were very tired by 2pm. No one to contact for that. So we sat around for an hour. Whatever, thats fine but the biggest issue was our code did not work for the front door of the building at all. We were panicking because there was no way to get a hold of anyone at all. The number on the front of the building was out of service, there is no front desk like it says there is, and no contact information through expedia. I tried the chat and that is a joke, just took me in circles offering no help. Luckily our saving grace was another family arrived who experienced the same issue and had an alternate code. Please fix this issue!!! Very stressful when you arrive at 10pm and can't get in to your accommodation and can't get a hold of anyone.
by A verified traveler
Posted 14 Sep 2024
It was a fantastic place to stay. It was clean, comfortable the host was very responsive and pleasant to work with.
by A verified traveler from hainesport
Posted 4 Sep 2024
Stay was good and easy neat clean and all amenities were provided
by A verified traveler
Posted 3 Sep 2024
Great price and proximity to the city!
by A verified traveler
Posted 2 Sep 2024
Great property and convenient. Just need to get the door code problem fixed.
by A verified traveler
Posted 2 Sep 2024
everything is remote access - having no access to phone or text during our trip posed to be an issue. Roaming had to be engaged to reach the office as our room door code did not work and we could not get in, very frustrating at the end of a long day with kids and bags around not being able to get in or reach anyone - perhaps a phone in the building for this reason would be good or a way to reach the office directly. Once home i got a bunch of instructions and messages via text. this part was disappointing.
the hotel was clean.
laundry area was common, only 2 machines and one dryer was broken hard to access the use.
by A verified traveler
Posted 29 Aug 2024
Great location and very handy to have a kitchen
by A verified traveler
Posted 26 Aug 2024
Specious, quite and close to many places we wanted to visit.
by A verified traveler
Posted 24 Aug 2024
Clean and tidy place. Easy access
by A verified traveler from Middletown
Posted 22 Aug 2024
we stayed there for two nights.The room was booked for four adults. the lights did not work properly, washroom had sulphur smell.None of us were Able to shower because of the strong smell. cleanliness was just average.
My husband had to use the sofa bed which was very uncomfortable, we called Customer service and the woman said she was not able to fix the problem today but she will definitely switch us to another, better room tomorrow.To our disappointment we didn't hear from her the next day and we had to live in the same room! We were very upset with the whole customer service.I would not recommend this hotel to anyone. The customer service lady also said that she'll escalate our complaint to the manager, but the issue was not resolved and she didn't even call back.
