Ratings based on 18 Verified Reviews

4.6 out of 5
89% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 14 Jan 2024
Property was clean in general, but needs to be maintained. Cupboard was broken, furniture was stained, pool area needs some love too, not inviting at all. Breakfast was generally ok when it arrived on time. Communication online was good but face to face was difficult and we speak the language. Would I stay in this apartment again the answer would be no.
4 out of 5
by A verified traveler

Good stay, great price

Posted 13 Dec 2023 on Hotels
The apartment was great, and overall the stay was good, but when I arrived, there was still menstruation trash in my bathroom from the prior guest which made me question the overall cleanliness and attention to detail.
5 out of 5
by A verified traveler

Posted 11 Aug 2023
This is our 2nd family stay at Rococo .. absolutely fantastic.: same as five years ago. We will certainly come back again here. It’s really gives you homely feeling.
Comment from Hotel Management
12 Aug 2023 by Riyaz Ahamed Jamaluddin, Hotel Management
Dear Mr. Jude, We wish to express our sincerest gratitude for selecting our establishment for your stay and for sharing your valuable feedback. Your review score is highly appreciated, and we are pleased to learn that your overall experience was satisfactory. We would also like to extend our apologies for any inconvenience that you may have encountered during your stay. Be assured that we are continuously striving to ensure that our guests enjoy a comfortable and pleasurable stay. Thank you once again for choosing our establishment, and we wish you all the best. Warm regards, Front Office Manager.
4 out of 5
by A verified traveler

Posted 7 Mar 2019
Comment from Hotel Management
2 Apr 2019 by Dulaj, Hotel Management
Dear Anonymous, Thank for your review score and we would like to welcome you all back with us. Thanks, Front Office Manager
4 out of 5
by A verified traveler

Posted 7 Mar 2019
Comment from Hotel Management
2 Apr 2019 by Dulaj, Hotel Management
Dear Anonymous, Thank for your review score and we would like to welcome you all back with us. Thanks, Front Office Manager
5 out of 5
by A verified traveler

Posted 2 Feb 2019
Staff were incredibly friendly and helpful. Arranged a driver to take us to Galle for the day, also taxi to airport. Hailed metered tuk tuks whenever we needed them and advised on the purchase of train tickets to Kandy. Rooftop pool was larger than expected and such a bonus. 2 bed apartment was perfect and much larger than it looked in the photos. Central location was very convenient with supermarket round the corner. Didn’t have a chance to sample their restaurant. Free bottled water each day was very useful.
Comment from Hotel Management
5 Feb 2019 by Dulaj, Hotel Management
Dear Aninymous, We really appreciate your comments about us and our facilities. It was a great pleasure to host you all we look forward to welcome you all back with us. Thanks, Front Office Manager
4 out of 5
by A verified traveler

Posted 4 Oct 2018 on Hotels
Comment from Hotel Management
4 Oct 2018 by Dulaj, Hotel Management
Dear Mr.Promod, Thank foo your valuable rating and it was a great pleasure to host you all. We would like to welcome you all back with us. Thanks, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 21 Sep 2018
Couldn’t fault the Rococo Residence - clean, friendly, good location. It worked really well having the space of an apartment for the 4 of us and the rooftop pool was an added bonus. This is an excellent place to base yourself to do Colombo and trips further afield. We hired a driver for the day and visited Galle stopping off on the way to visit the Tsunami museum at Telewatte.
Comment from Hotel Management
23 Sep 2018 by Dulaj, Hotel Management
Dear Sir, Thank for your lovely review about us and it was a great pleasure to host you all. We look forward to welcome you all again with us. Thanks, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 7 Sep 2018
Highly recommended. Great apartment and location. Friendly staff. Breakfast a little overpriced but nearby supermarket has a good range.
Comment from Hotel Management
11 Sep 2018 by Dulaj, Hotel Management
Dear Sir, Thank for your constructive feedback about us and it was a great pleasure to host you all. We look forward to welcome you all back with us. Thanks, Front Office Manager
5 out of 5
by A verified traveler

Service with a smile

Posted 30 Aug 2018 on Hotels
Beautiful apartments in a great location. Clean, well appointed with excellent service. Special mention goes to all the staff for their service with a smile.
Comment from Hotel Management
31 Aug 2018 by Dulaj, Hotel Management
Dear Sir, Thank for you lovely feedback about us and we look forward to welcome you all back with us. Thanks, Front Office Manager
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