Ratings based on 746 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Excellent
Comment from Hotel Management
21 Aug 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Posted 30 Jul 2024 on Hotels
The room I was in had a cockroach and some moths flying around. I did not expect this at an Oberoi property. Service levels have fallen since the last time I stayed in 2022.
Comment from Hotel Management
21 Aug 2024 by sumit, Hotel Management
Dear Guest, Thank you for your most valued patronage. It was such a pleasure to have you stay with us and we deeply appreciate you taking out time to share your feedback and experience. It pains me greatly to know that you left extremely disappointed with the overall stay and experience – in particular on the hygiene standards in the room and inconsistent service. I am truly sorry for a less than perfect stay on this occasion. I completely understand your displeasure and I have taken this up very strongly with the executive housekeeper and his team. As the General Manager of the hotel, I admit this is not what we strive to live up to and you have my assurance that we will retrain the team on getting the basics right the first time. The team promises to work with greater caution and care to ensure we deliver the level of service our guests have come to expect in terms of product and standards. We value your patronage and hope you will treat this experience in isolation and give us another opportunity to make amends. The team and I remain at your disposal, Natasha Mehta, General Manager
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Posted 19 Jul 2024 on Hotels
A great place to see the vibrant city of Kolkata,
Comment from Hotel Management
23 Jul 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. I am glad you loved the vibrancy of the city. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
21 Aug 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler from Washington
Posted 10 Jul 2024
Great place in Kolkata for family . Great hospitality and service
Comment from Hotel Management
23 Jul 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. We appreciate the time you have taken to write this review on Expedia and share your experience. We are delighted to know that you had a comfortable stay and enjoyed the hospitality and services provided at the hotel. Indeed, the team undoubtedly is what makes our hotel and I am glad we could all contribute to your stay and make it memorable. I have shared your appreciation with each of them and they are happy that their efforts were recognized. Thank you also for appreciating the heritage grandeur of the hotel. We value your patronage and look forward to welcome you back. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Posted 3 Jul 2024
The Grand Old Dame lived up to it's name - cared for unflinchingly.
In these days of electronic gadgets, a few more charging points in the rooms would be helpful.
Comment from Hotel Management
5 Jul 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. We appreciate the time you have taken to write this review on Expedia and share your experience. We are delighted to know that you had a comfortable stay and enjoyed the hospitality and services provided by at the hotel. Indeed, the team undoubtedly is what makes our hotel and I am glad we could all contribute to your stay and make it memorable. I have shared your appreciation with them and they are happy that their efforts were recognized. Thank you also for appreciating the heritage grandeur of the hotel. I have further noted your feedback on the electrical sockets and the need for a few more charging points in the room and we will address this on priority. I apologize for any inconvenience caused. We value your patronage and look forward to welcome you back. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Excellent.
Posted 1 Jul 2024 on HotelsEnjoyed a lot in all concern,
It was a memorable moment.
Comment from Hotel Management
2 Jul 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager
by A verified traveler
Posted 28 Jun 2024
The staff was very courteous respectful and very helpful. I forgot my phone in a yellow taxi and the hotel chief security officer went out of his way to recover the phone. Kudos to him. Highly recommend this hotel.
Comment from Hotel Management
1 Jul 2024 by sumit, Hotel Management
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. We appreciate the time you have taken to write this review on Expedia and share your experience. We are delighted to know that you had a comfortable stay and enjoyed the hospitality and services provided by the team. Indeed, the team undoubtedly is what makes our hotel and I am glad we could all contribute to your stay and make it memorable. I have shared your appreciation with each of them and especially Major Kaushik Sahoo - they are happy that their efforts were recognized. Thank you for appreciating Major Sahoo's intervention in helping to recover your mobile phone from the yellow taxi you had boarded. We value your patronage and look forward to welcome you back. With best regards, Yours sincerely, Natasha Mehta, General Manager
