Ratings based on 40 Verified Reviews

3.4 out of 5
78% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 19 May 2023
Cleanliness needs to be improved
Comment from Hotel Management
6 Jun 2023 by Rahul, OM, Hotel Management
Dear guest, thank you for taking the time out to review our hotel. We are disappointed that you did not completely like the services of the hotel. We will surely look into the inconvenience you had and have it rectified. We hope to see you again at the hotel so that we can make your next experience a good one.
4 out of 5
by A verified traveler

Posted 21 Apr 2023 on Hotels
Comment from Hotel Management
6 Jun 2023 by Rahul, Hotel Management
Dear guest, we thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests your feedback is extremely valuable to us, as we strive to improve with each and every day our staff members are tremendously encouraged as their efforts are recognized and appreciated. We will definitely look into your remarks regarding the food. We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again. Replied by senses (hotel manager)
3 out of 5
by A verified traveler from Cuttack

Posted 26 Feb 2023
Comment from Hotel Management
6 Apr 2023 by Rahul B, Hotel Management
Dear guest, we thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests your feedback is extremely valuable to us, as we strive to improve with each and every day our staff members are tremendously encouraged as their efforts are recognized and appreciated. We will definitely look into your remarks regarding the food. We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again. Replied by senses (hotel manager)
3 out of 5
by A verified traveler

Posted 1 Mar 2020 on Ebookers
Roof top bar was lovely but we booked because it had a pool and this was closed Booked twin room- adult son and daughter given a double- had to argue for 30 minutes to get this changed 30 minutes later 2 male guests walked into their room- double booking. Staff apologetic but made them feel unsafe Only1 room key- told someone would let us in if needed- phoned reception 3 times- no one came
Comment from Hotel Management
4 Mar 2020 by Senses_Manager, Hotel Management
Dear guest, thank you for taking the time out to review our Hotel. We are disappointed that you did not like the services of the Hotel. We will surely look into the inconvenience you had and have it rectified. We hope to See you again at the Hotel so that we can make your next experience a good one.
4 out of 5
by A verified traveler

Posted 10 Sep 2019 on Hotels
Comment from Hotel Management
11 Sep 2019 by Manager, Hotel Management
Dear Guest, We thank you for giving us opportunity to serve you and it is indeed an honour to note that you liked our hotel, food quality and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent food and warm and friendly service to all our guests Your feedback is extremely valuable to us, as we strive to improve with each and every day Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We very much appreciate your business and hope that you will remain a valued customer. We look forward to welcoming you back again. Rahul Bhattacharyya Manager Operations
2 out of 5
by A verified traveler from Triangle VA USA

Posted 16 Jul 2019 on Orbitz
Rooftop pool and bar nice, but 2 star all the way.
Comment from Hotel Management
11 Sep 2019 by Manager, Hotel Management
Dear Guest, We thank you for your review. We apologise for the dissatisfactory experience you had. We wish that you would come again so that we could improve your experience. Manager Operations Thanks & Regards Rahul Bhattacharyya Manager Operations
2 out of 5
by A verified traveler

Posted 12 Jul 2019 on Orbitz
Pool and bar on 12th floor is nice. No towels of any kind in room. No shampoo or conditioner. Called front desk. Told to call housekeeping. Called. Was brought one towel. Several calls later had all but a bath mat. Next day: You guessed it. No towels again. Dirt in elevator. Everything run down, dilapidated. Two machines I tried to use in gym didn't work. Treadmill dangerous. 2 star hotel. Good ratings I've seen are lies.
Comment from Hotel Management
15 Jul 2019 by Senses Hotel Kolkata, Hotel Management
Dear Sir / Ma'am, Thank you for taking the time out to review us on Expedia. We are aware of the issue faced by you with regards to the non-availability of the towels even when requested and the investigation is being carried out in this matter. We have also taken your feedback regarding the gym equipment and are taking necessary action accordingly. It is disappointing to know that you had a less than pleasant experience at the hotel and we request you to kindly treat this as a solitary incident and give us another chance to meet your expectations. We hope to see you again. Regards Management, Senses Hotel Kolkata
1 out of 5
by A verified traveler

Posted 26 Jun 2019
I ask for 2 twin bed when booked for 4 person.but they give us one bed.. :(
Comment from Hotel Management
15 Jul 2019 by Senses Hotel Kolkata, Hotel Management
Dear Sir / Ma'am, Thank you for taking the time out to review us on Expedia. We apologise for the inconvenience caused to you with regards to the room allotment. Unfortunately, the hotel has a limited number of twin rooms and the same was not available on the day of your stay which is why we could not offer it to you as requested. We request you to treat this incident on a solitary basis and we hope you will use our services again. Regards Management, Senses Hotel Kolkata.
5 out of 5
by A verified traveler

Posted 18 Jan 2019
Comment from Hotel Management
15 Jul 2019 by Senses Hotel Kolkata, Hotel Management
Dear Sir / Ma'am, Thank you for taking the time out to rate us on Expedia and we are glad to know that we have exceeded your expectations. We hope to see you again! Regards Management, Senses Hotel Kolkata
5 out of 5
by A verified traveler

Lovely stay

Posted 14 Jun 2018 on Hotels
Great breakfadt and great stay
Comment from Hotel Management
20 Jun 2018 by Senses, Hotel Management
Dear Esteemed Guest, We thank you for your valuable feedback. It was our pleasure serving you at Senses. We are glad you are satisfied with our services and hospitality. We wish to welcome you again and are ready to serve you the next time you are here in the city of joy. regards Ryan Patrao General Manager
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