Ratings based on 45 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Average
Posted 15 Apr 2024 on HotelsThe Reception was struggling to find the guest confirmation which sometimes get irritating as we are going with an exhausted journey
by A verified traveler
Posted 20 Dec 2021 on Hotels
by A verified traveler
Posted 5 Dec 2021
by A verified traveler
Posted 30 Sep 2021
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by A verified traveler
Horrible stay horrible class horrible hotel
Posted 30 May 2020 on HotelsYou need to buy water at an very high price. Washroom was broken and water was coming to the room. They never fixed it. They said they will downgrade the room if want fixing.no restaurant open. Scarcity of food. No wifi no tv. Food they purchased from outside and gave us. Disgusting hotel.
Comment from Hotel Management
2 Jun 2020 by Shubhodip Chakraborty, Hotel Management
Dear Guest,
Greetings from Regenta Orko’s Kolkata by Royal Orchid Hotels Ltd.!!!
We are sorry to hear that you weren't satisfied with your stay at our hotel. We take your feedback very seriously and have investigated the issues that you have raised and found some relevant points which we would like to share.
During your stay you never complained about water logging problem in your washroom, as we have cross checked the issue.
Regarding room change the undersigned had offered you to change your room but you had denied. We have offered same category room on a different floor.
Due to the massive cyclone 'Amphan', Internet and cable network was down in the entire city. The same was informed to you at the time of check in which you agreed and proceed with the check in.
As per the Govt guidelines no restaurant shall be operational in this COVID 19 period. We would also like to inform you that the food served to you was freshly cooked in our well sanitized kitchen with proper hygiene maintained. The food served to you in a pre plated manner is also a strict guideline from Govt health department. And the same was also informed at the time of check in.
We request you to give us another chance to serve you.
Thanks & Regards,
Shubhodip Chakraborty
Front Office Manager
Regenta Orkos Kolktata
by A verified traveler
Posted 17 Jun 2018
by A verified traveler
Posted 30 Apr 2018 on Hotels
Recommended
for Everyoneby A verified traveler from WOODSTOCK
Posted 13 Feb 2018
Good hotel in a good location, for Kolkata at least.
by A verified traveler
Posted 29 Nov 2017 on Hotels
It is located in the interior. So If you have some work in Newtown/Salt lake City. Don`t book it as it take at least 1 hour to travel from Hotel.
Comment from Hotel Management
5 Dec 2017
Dear Guest,
I have taken a note of the feedback and we regret for the inconvenience you faced during the stay.
We have initiated and turned the things around as in whatever you have found wrong and we assure you of zero hassle stay on your next visit to town.
Regards,
by BANDUKWALA
Posted 12 Nov 2017 on Hotels
