Ratings based on 219 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The staff couldn’t get their act together it looks more like a disco club than a high-end hotel
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Large clean rooms with good HVAC system. Great staff that are warm and go out of their way to ensure your stay is comfortable. This was my second stay and its now my favorite hotel in India (I'm a frequent business traveler in India, Asia & ME) Breakfast and buffet selections are very good. Try this hotel on your next visit!
Comment from Hotel Management
27 Dec 2024 by Sunil Kumar General Manager, Hotel Management
Dear Mr. Martin,Greetings from JW Marriott Kolkata !Thank you for your fantastic review! We are so glad to hear that you had another great stay with us and that JW Marriott Kolkata has become your favorite hotel in India. It is wonderful to know that you enjoyed our spacious, clean rooms, the HVAC system and the warm hospitality from our staff. We are also pleased that our breakfast and buffet selections met your expectations. We truly appreciate your loyalty and recommendation, and we look forward to welcoming you back on your next visit! Thank you for choosing us!Best regards,
by A verified traveler from Centennial
Posted 20 Nov 2024
Great stay
Comment from Hotel Management
2 Dec 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Guest,Greetings from JW Marriott Kolkata !Thank you for your kind feedback. We are delighted to hear that everything was to your satisfaction. Your comfort and experience are of utmost importance to us and we truly appreciate you taking the time to share your thoughts.Should you need any further assistance during your stay or in the future, please do not hesitate to reach out. We look forward to welcoming you again soon.Best regards,Sunil KumarGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Everything was good
Comment from Hotel Management
2 Dec 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Guest,Greetings from JW Marriott Kolkata !Thank you for your kind feedback. We are delighted to hear that everything was to your satisfaction. Your comfort and experience are of utmost importance to us and we truly appreciate you taking the time to share your thoughts.Should you need any further assistance during your stay or in the future, please do not hesitate to reach out. We look forward to welcoming you again soon.Best regards,Sunil KumarGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Guest, Thank you for sharing your review. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We deeply value your relationship with JW Marriott and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and look forward to welcoming you back soon.Best regards,
by A verified traveler from WATERLOO
Posted 9 Nov 2024
Most of the emloyees those we had interacted with were friendly and modest.
Comment from Hotel Management
22 Nov 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Guest, Thank you for sharing your review. Your kind words of appreciation has been shared with the team to whom it will be highly inspiring.We deeply value your relationship with JW Marriott and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 17 Oct 2024
Foods are very hot. Their conversion rate from dollar to rupee is very bad. Staffs are very casual.
Comment from Hotel Management
22 Nov 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Mr. Goutam,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the food temperature, currency conversion rate and staff service. Your comments are important to us and we will address these concerns to improve our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back soon.Best regards,
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
22 Nov 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Mr. Tushar, Thank you for sharing your review. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We deeply value your relationship with JW Marriott and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and look forward to welcoming you back soon.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
22 Nov 2024 by Sunil Kumar, General Manager, Hotel Management
Dear Mr. Pradeep, Thank you for sharing your review. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We deeply value your relationship with JW Marriott and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and look forward to welcoming you back soon.
