Ratings based on 17 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Very professional and good staff. Rooms were spacious, very clean and very well designed. Restrooms were also spacious. Hot water from in the shower always. The cleaning crew was amazing. Pinki created art with towels for us on the bed. Sees restaurant was really good service and so was the breakfast. The hotel felt spacious and just pleasant.
Comment from Hotel Management
15 Dec 2024 by Bidisha, Hotel Management
Dear Mr. Joydeep. Thank you for taking the time to share your wonderful feedback about your recent stay at The Hyatt Centric Kolkata. We are delighted to hear that you had a positive experience with us. Your kind words about the services and facilities are greatly appreciated and have been shared with our entire team. It is always our aim to provide our guest with memorable and enjoyable stays and your feedback serves as a great motivation for all of us. We look forward to welcoming you back to Hyatt Centric Kolkata in the near future. If there is anything we can assist you with to make your next stay even more comfortable please do not hesitate to let us know. Warm Regards Bidisha Biswas Front Office Manager the Hyatt Centric Ballygunge
by A verified traveler
Posted 8 Dec 2024
The hotel itself is excellent with nice amenities, nice fixtures, super clean and friendly staff. There are three restaurants inside the hotel that are also top-notch. My only complaints were on the first night, we had to request water more than four times before we were given water in room service. And despite having a smart TV in our room, it did not come with the remote and we had to request it after the fact.
Comment from Hotel Management
8 Dec 2024 by Bidisha Biswas, Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler from Lynnwood
Posted 4 Dec 2024
Its a brand new property. Came with my parents who loved this hotel.
Comment from Hotel Management
7 Dec 2024 by BIDISHA BISWAS, Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler
Posted 18 Nov 2024
Good rooms, good service overall.
Outside roads narrow.not easily walkable.
Comment from Hotel Management
19 Nov 2024 by Bidisha Biswas, Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler
Posted 26 Oct 2024
Excellent location. We stayed there during Durga puja time so that we can walk to diff pandal in the vicinity. It is also at the heart of Gariahat area so you can walk to many shopping area.
Hotel room was little smaller compared to other Hyatt hotel and if you have car, parking will be little difficult. But you can get all other types of transport (taxi, auto etc) very easily. The room was clean and stuff were courteous.
Breakfast was ok, did not do lunch/dinner this time as we roamed around.
Comment from Hotel Management
26 Oct 2024 by Bidisha Biswas, Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Bidisha Biswas , Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler from san francisco
Posted 22 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Bidisha Biswas , Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Bidisha Biswas, Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Bidisha Biswas Front Office Manager, Hotel Management
Dear Guest, Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
by A verified traveler
Posted 19 Jul 2024
Checked in at 2.30am staff were welcoming & helped with our luggage.
Went for breakfast in the morning again the staff attended to all our needs.
There was an a great deal to choose from the various breakfast bars cooked & continental & fresh fruit.The staff & managers continued to check to make sure we were ok.
In the evening we went for a meal a few times again the staff were very approachable & guided us through the menu.
The bedroom was kept immaculate at all times.
Throughly enjoyed the stay.
Thank you to all the staff & managers for looking after us.
Comment from Hotel Management
26 Jul 2024 by Bidisha Biswas Front Office Manager, Hotel Management
Dear Guest,Thank you for choosing to stay at Hyatt Centric Ballygunge, Kolkata and we appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience and that you enjoyed the services. Your generous praise of services is very inspiring and will encourage the team to do even better. Thank you once again for your positive review. We assure you of our best service and attention at all times. Warm Regards, Bidisha Biswas Front Office Manager
